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Joe Rizza Ford Lincoln
Orland Park, IL
2,886 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed below or send us an email using the contact us page.
Our Internet Department was developed in 1999. Mr. Rizza was aware that the Internet would be playing a integral part in the car business. Today each one of the Joe Rizza Dealerships has its own Internet Department staffed with trained and dedicated people.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 2,886 reviews
June 22, 2020
On June 17 at around 5:50pm I came in with intention to trade my 2017 Jaguar XE for a 2018 GMC Acadia. Alexis was my sales person. He greeted me as soon as I pulled in and was very knowledgeable about the trade my 2017 Jaguar XE for a 2018 GMC Acadia. Alexis was my sales person. He greeted me as soon as I pulled in and was very knowledgeable about the vehicle I was interested in. He brought the car around so I could test drive it and advised to ignore the sensor light that was on as they were planning to have that replaced. I immediately noticed a very distinct crack/paint damage on right passenger side mirror and showed my sister who was with me. I asked if that could be repaired. Alexis was unsure but said he would ask. I drove the truck and noticed that it felt like I had to press the break all the way to the floor to stop. I asked if the brakes could be looked at and Alexis said he would have the tech check the brakes. Fast forward to us coming to an agreement on the deal. I was assured the sensor woould be replaced and then the agreement was the mirror repaired, the brakes checked and there were some very minor chips that could be fixed with touch up paint. It was after 9:30p by the time paperwork was signed and I left the dealership so the brakes couldnt be checked. Alexis told me to call him the next day to schedule getting the sensor and mirror fixed. I called the next day and was told Alexis was off. I reached out again Friday by text and he said he would be in at 3pm and would get back to me as he was waiting to hear back from Service manager. I checked back in later that day by text and was told either Wed of Fri of next week. This morning June 22 I text to find out about date so I can request time off from work and Alexis called and asked if I could bring it in today by 3pm. I told him I could due to work so he asked if tomorrow was ok. I said I could and asked about the mirror and saying I didnt want that to be just a touch up paint repair due to the crack. Alexis said I didnt tell him anything about that he just thought it was a paint job. I said even if it is a paint job it needs to be buffed out and not just painted over but it seems that painting over a crack would only be problematic later and the mirror might need to be replaced. Alexis said he didnt know if they would repair the entire mirror. The mirror being fixed was the contigent of me buying the vehicle and now it appearsthat they are only teying to offer a temporary fix. I would not have purchased the vehicle had I not been assured that it would be taken care of. I knew the car was as is as dar as warranty which is why I purchased extended but the minor cosmetic damages that I requested be fixed prior to signing were promised to me and I expect that promise to be fulfililled. I will be filing a complaint with Better Business Bureau and Corporate. Also on June 18 (the day after I purchased the vehicle) I got a text from Miles asking if I was still interested in purchasing 2018 Acadia. Knowing I just bought it I replied and asked was it still available? I was told it was and even asked if I would like to schedule a time to come see it. While this isnt nevessarily problematic to me because I knew the vehicle wasnt there because I bought it-if this was another customer their time would have been wasted because Miles lied and said the vehicle was still there. So far I can say I am not pleased with service at Joe Rizzo. More
by HuhLaynuh Walker
Employees Worked With
Miles Misek, Alexis Salas
June 21, 2020
The service I received was great, I recommend Joe Rizza Ford on sales and service. I was in for recall on my new 2020 Ford explorer xlt. Ford on sales and service. I was in for recall on my new 2020 Ford explorer xlt. More
by ANAMALA2285
Verified CustomerEmployees Worked With
Jose Munoz, Eric Montanez
June 21, 2020
Two hours for a scheduled oil change is way too long. Not a reasonable amount of time for me , company car or personal. I will go elsewhere. Not a reasonable amount of time for me , company car or personal. I will go elsewhere. More
by pbrenna2
Employees Worked With
June 21, 2020
I am am pleased with the sales staff and in particular my salesman Cliff Hemsley was also pleased with the financial person Tony Rizza also I was pleased with Alyssa Young my concierge she was very knowledge salesman Cliff Hemsley was also pleased with the financial person Tony Rizza also I was pleased with Alyssa Young my concierge she was very knowledgeable about the aviator and she gave me a black label experience she was knowledgeable as well as patience as she went through some of the features of the SUV The only thing I would say could use an upgrade would be the customer waiting room I have been on others on that strip and they were very comfortable but I guess I won't have to worry about that since I have a concierge and I won't have to be waiting in the waiting room I am sure I will recommend this dealership to friends and family 😊 More
by ronrock643
Employees Worked With
June 21, 2020
Great job working with Mr Gio helped direct us exactly to what we were looking for. The car is great and will be sending customers his way. Looking forward to a long relationship. John Bowen what we were looking for. The car is great and will be sending customers his way. Looking forward to a long relationship. John Bowen More
by jmbowen
Employees Worked With
June 20, 2020
My daughter and I both purchased cars and we both were My daughter and I both purchased cars and we both were very pleased with our purchase and the service we received. Both Gary & Joey were very atten My daughter and I both purchased cars and we both were very pleased with our purchase and the service we received. Both Gary & Joey were very attentive to our needs & wants and simply put, made it happen! Do to their friendly professional service I find comfort in saying we will be back to Joe Rizza for all our auto sales needs in the future! More
by RALPHER1103
June 20, 2020
Great service, Friendly people. would definitely recommend to others looking for a vehicle! The salesman helped me find exactly what I was looking for and in my price range! recommend to others looking for a vehicle! The salesman helped me find exactly what I was looking for and in my price range! More
by Dmmunoz327
Employees Worked With
John Ruina
June 20, 2020
Amazing people, great sales and car options. Everything was quick and easy and I enjoyed my time during the purchase. Everyone was friendly and I did not feel like I was pushed into a decision. Thank you t was quick and easy and I enjoyed my time during the purchase. Everyone was friendly and I did not feel like I was pushed into a decision. Thank you to this entire staff More
by C.jorje72
June 20, 2020
Joe Rizza Ford and Lincoln of Orland , has the best business integrity that I’ve ever had at a car dealership, the high quality of service given by the employees who gives you that home feeling when yo business integrity that I’ve ever had at a car dealership, the high quality of service given by the employees who gives you that home feeling when you walk in the front door...! Excellent More
by Don’sCoKo
Employees Worked With
Other Employees :
Tony Rizza has personal integrity that’s simply marvelous...??????, Miles Misek
June 19, 2020
I would rate Rizza Ford on a scale of 1 to 10 an “11”. Best staff, best service and best follow up after the sale. Best staff, best service and best follow up after the sale. More
by Mustang Mark
Employees Worked With
Other Employees :
Bobby Driggers
