Joe Rizza Ford Lincoln - Service Center

Luckily it was quick The service for my recall was quick. Jesse was great. Except I thought with all services a car wash was given. I did not receive one or receive a coup The service for my recall was quick. Jesse was great. Except I thought with all services a car wash was given. I did not receive one or receive a coupon for one. Also I was given my keys and told my car would be out in the parking lot. I walked around the lot and up the front and my car was not there. Had to go back to the cashier and tell them my car in fact wasn't out there. More

Great Service from Scott Sciaky and team I have purchased my Lincoln MKX and Ford Explorer from Rizza Scott Sciaky is the best Customer Service Manager I have worked with Attentive, explain I have purchased my Lincoln MKX and Ford Explorer from Rizza Scott Sciaky is the best Customer Service Manager I have worked with Attentive, explains everything, works with your schefule and pays attention to the little details! Great to work with I recommend him Barry J Cohen More

Quick service Brought my Escape in with something dangling from under the car. Jesse was fantastic in getting it fixed quickly and inexpensively. Not my normal Ford Brought my Escape in with something dangling from under the car. Jesse was fantastic in getting it fixed quickly and inexpensively. Not my normal Ford dealer as I do not live nearby but would recommend this dealer because of Jesse More

Excellent Service! Scott from the service department is exceptional. He explained everything and the follow through was perfect. We have had a long history with Joe Rizz Scott from the service department is exceptional. He explained everything and the follow through was perfect. We have had a long history with Joe Rizza ford and it continues to be why we buy our new cars from this dealership. Thank you! More

In times of trouble you are there I needed to get my oil changed right away and had no appointment but they fixed me up right away and also told me about a problem I had with the car a I needed to get my oil changed right away and had no appointment but they fixed me up right away and also told me about a problem I had with the car and they got it taken care of right away and allowed me to leave town safely. I am very grateful for the service. More

Very efficient Checking in was smooth, informative and Efficient. Smooth operation. Service rep friendly and informative. Oil and tire rotation done in a timely Checking in was smooth, informative and Efficient. Smooth operation. Service rep friendly and informative. Oil and tire rotation done in a timely fashion with a free car wash. More

They did a good job When I changed my car oil they missed the engine and when I chenged the battery there was acid on the battery and they didn’t clean it when I told the When I changed my car oil they missed the engine and when I chenged the battery there was acid on the battery and they didn’t clean it when I told them to they are not professional. The engine oil was also short and not complete More

2017 F250 death wobble I brought my truck in for a wobble in the steering wheel when driving on the expressway after hitting a bump. Joe Rizzo replaced steering dampener. Th I brought my truck in for a wobble in the steering wheel when driving on the expressway after hitting a bump. Joe Rizzo replaced steering dampener. The truck continued to have the problem. I brought the truck back in. The service advisor said they weren’t willing to do anything else. They are familiar with the problem but Ford feels that the wobble is acceptable. At higher speeds the wobble can be so bad that I have to Apply the break to get it to stop. It doesn’t happen all the time but it happens at least once a day. More

My concerns were ignored Scheduled an appointment for my 2019 Mustang because the oil level was low. I had previously had an oil change 3,000 miles earlier at this dealership. Scheduled an appointment for my 2019 Mustang because the oil level was low. I had previously had an oil change 3,000 miles earlier at this dealership. When I brought the car in, I explained the situation to the service advisor. I was told they would take a look at it and let me know. After about an hour and half I was told everything was all set. When I went to get my keys from the cashier, I was told an oil change was performed at my expense. I never asked for or authorized an oil change. I explained this to the service advisor who was dismissive and who also had no answer as to why the oil level was low to begin with. My original issue is still unresolved and I wound up paying for an oil change that was unnecessary. I am left wondering whether or not my car with 5,000 miles on it is burning oil. My concerns were not addressed and I felt very ignored. More

In and out with a smile My daughters car would not start and it needed a battery that the parts store said only a dealer could put in. I called Rizza and they said come on i My daughters car would not start and it needed a battery that the parts store said only a dealer could put in. I called Rizza and they said come on in, we'll do it while you wait with no appointment needed. I made sure with Chip in parts that they had the right battery in stock. Once I got there Jessie the Service Coordinator, took over. Next thing you know, he was back with the keys and off I went, with my daughters car safe for her to drive. Thanks Rizza service team. More