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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,522 Reviews
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,522 reviews

July 03, 2021

My visit went very well, EXCEPT: if you can do anything to boost your WiFi service, please do! As you know, almost all of your customers are on WiFi devices while in your lounges, and the result is spotty More

by ROGER.COLLINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Roger, for taking the time to share your thoughts on working with our team and our customer-provided WiFi. We will share your comments with our staff and look forward to seeing you again.

July 02, 2021

I am very happy with the service I received. I was extremely happy with the amount of time it took them to complete the service. More

by KMROBSON12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember employees name but he were great
Jul 02, 2021 -

Joseph Toyota of Cincinnati responded

When you're happy, we're happy, too! Thank you for letting us know you received efficient and complete customer service from your entire Team. We appreciate your recommendation of Joseph Toyota. Come back and see us again!

July 02, 2021

I have been coming here for over 20 years and leasing vehicles. Everyone is very friendly and helpful especially Cheryl Nix who takes care of me all the time! She makes the entire process painless! More

by KRapp0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Joseph Toyota of Cincinnati responded

On behalf of Cheryl and your entire Sales Team, please accept our deepest thanks for the many years you have chosen Joseph Toyota for your vehicle lease experiences. We're delighted to know that Cheryl extends amazing customer service to you. We appreciate your recommendation and look forward to continuing our connection for many more years!

July 02, 2021

Friendly, courteous staff. Work is explained and we are kept informed of progress on vehicle. More

by RANADLERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for calling attention to some highlights of your recent service visit. At Joseph Toyota, we strive for customer-first service and are delighted to know that your experience matched your expectations. We appreciate your business and look forward to seeing you again. Thank you for sharing this five-star review!

July 01, 2021

Kyle was very helpful and clear on what the issue with my car was More

by SBKOTZIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 01, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate knowing that Kyle and your entire Service Team earned your five-star ratings by providing you with great customer service. Offering you the best possible customer and automotive service is always our top priority. Thank you for choosing and recommending Joseph Toyota. We look forward to your next visit!

June 30, 2021

Friendly and professional, well run and clean. We have bought our last two cars from this dealership and will likely buy our next car here as well. More

by CP
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your sales and service business, CP. Thank you for sharing these meaningful comments. We look forward to seeing you again!

June 30, 2021

Excellent service and very professional staff. Love our new RAV4 More

by CHRIS.LINDER41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ward Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Joseph Toyota of Cincinnati responded

Congratulations on your new RAV4, Chris! We're glad that Ward Day and your entire Sales Team provided you with this excellent purchase experience. We appreciate your feedback and thank you for choosing and recommending Joseph Toyota. Have a great summer!

June 30, 2021

Very pleasant and professional service.Plan on coming Very pleasant and professional service. Plan on coming back for all my Camry service. Thanks More

by CRW_7374
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Jun 30, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota for your purchase of a Camry and for letting us know about your positive experience during the process. Naturally, we would be delighted to welcome you back for service. Congratulations on the Camry and happy motoring!

June 30, 2021

They did finish car in timely matter, but way over priced More

by 5536JANEASIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anderson
Jul 08, 2021 -

Joseph Toyota of Cincinnati responded

We reached out to you in a voicemail and privately through a response in Dealer Rater, and we invite you again to contact us, Janeasia. When your vehicle was towed in to the dealership at the end of June, the repair work required some five hours to complete, including cleaning up the leaked oil. Because the repairs were costly, we applied discounts to the service and parts where we could. We appreciate your business and look forward to seeing you again. Thank you! Joseph Toyota of Cincinnati

June 30, 2021

Advisor Kyle always exceeds expectations. However, Advisor Kyle always exceeds expectations. However, service has become unsatisfactory. I wish I wasn’t tied to long-term warranty with Joseph Toyota. More

by pjpowers2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek-Sales. 7 1/2 Stars
Jul 05, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, PJ, for coming back to our Service Department and working with Kyle to get the tire issue resolved. We apologize for any inconvenience and upset to your schedule that this second trip may have caused. We trust that the latest repair met your expectations; however, if any concerns remain, please let us know. We want you to be completely satisfied. Thank you choosing Joseph Toyota!

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