Joseph Toyota of Cincinnati

I was checked in promptly when I arrived. Since I was not waiting for the service, I was informed I would be notified when my car was ready for pick-up. When I got home there was a text from Kyle on my phone waiting for the service, I was informed I would be notified when my car was ready for pick-up. When I got home there was a text from Kyle on my phone telling me if I needed anything during the service I could text him. I received a call as soon as my car was finished. I was delighted the work was completed so quickly! After I stopped at the cashier I went into the service area to get my car. My car and another car were parked right behind each other. Both cars looked a lot alike. One of the service gentleman came right over to make sure I had the right car. I was a little surprised but I'm glad he did. Mistakes do happen! More

Great staff, didn't push me any certain direction and was very informative on the vehicles I was comparing. Sales team made it easy to make an informed decision. very informative on the vehicles I was comparing. Sales team made it easy to make an informed decision. More

Fantastic service on the sales side and always open with communication. Will co tongue to with with the Joseph group now and in the future. communication. Will co tongue to with with the Joseph group now and in the future. More

All was good but I do NOT think they ready the comments/instructions via the online reservation. IF that is so why even have those comments comments/instructions via the online reservation. IF that is so why even have those comments More

Great sales team. Very good on follow through and definitely concerned about good customer service. I would highly recommend Joseph Toyota to anyone. I have owned several Toyotas prior to this purcha definitely concerned about good customer service. I would highly recommend Joseph Toyota to anyone. I have owned several Toyotas prior to this purchase and love the quality and workmanship of the Toyota vehicles. More

Wonderful experience. Kyle May had it all under control. He explained everything to us. We never had a problem with his answers. He did good work. He explained everything to us. We never had a problem with his answers. He did good work. More

In for scheduled oil change. Attendant answered all my questions. Car issues were reviewed. Felt very safe having to wait for work on the car. questions. Car issues were reviewed. Felt very safe having to wait for work on the car. More

Dropped car off the night before. They called the next day to tell me what was covered under warranty and what was not and let me know the cost. Told me approximate time of when the car would be done. The day to tell me what was covered under warranty and what was not and let me know the cost. Told me approximate time of when the car would be done. They called back when the car was done. Great friendly service. Did everything I asked them to do. More

Larry Reed is outstanding and trustworthy. Please tell him how much we appreciate his kindness and professionalism. We will recommend him to family and friends. Chris & Leanne Pahls him how much we appreciate his kindness and professionalism. We will recommend him to family and friends. Chris & Leanne Pahls More

Tiny issues that were easily resolved and all in all a great buying experience , just enjoying our new 4Runner and learning all the new stuff great buying experience , just enjoying our new 4Runner and learning all the new stuff More