Trevor Robinson

BUYER BEWARE! I paid for a brand-new car in full and held up every part of my end of the transaction in good faith. The dealership failed to deliver on the one I paid for a brand-new car in full and held up every part of my end of the transaction in good faith. The dealership failed to deliver on the one thing they still had to do to complete the sale: get my title to me. They had 45 days to send my title. It didn’t arrive until day 43 because they mailed it to an address that doesn’t exist, in a city I’ve never lived in. An address that was not on my license or any paperwork I completed. The title itself even contained the wrong address. What frustrated me most wasn’t the mistake, it was the complete lack of accountability. Troy (sales), Andrew (sales manager), and the title clerk never once apologized or acknowledged that this was the dealership’s error. Instead, I was essentially told, “You have it now, go register it.” The passiveness I was met with was astounding. I was promised a call from management that never came. After multiple follow-ups, I still couldn’t get a manager to speak with me. Unacceptable for a $65k purchase. Mistakes happen. Refusing to take ownership of them is what earns this review. More

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Dupree was great,he was very patient and thorough ,he deserves 10 stars from me deserves 10 stars from me More

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My experience at Joseph Toyota was the best ever from the service department to sales. My sales associate, Mr. Dupree Rathford was the absolute best. He was patient, very kind and very professional. He made service department to sales. My sales associate, Mr. Dupree Rathford was the absolute best. He was patient, very kind and very professional. He made sure I received everything he promised. Such as a full refund that I had just paid to the service department. You see, I hadn’t planned on purchasing a new car so that’s how the refund came into play. There was also a small dent on the front passenger side door. He promised to have the dent removed and it was removed! I didn’t feel pressured or forced into buying a car. I saw it, I loved it and Mr.Dupree made it happen. So, if you need someone who’s gonna treat you right I recommend Mr. Dupree Rathford at Joseph Toyota! I have to give a shout to Trevor. He’s the manager in the service department. I felt that he was honest and he made sure that I was taken care as I waited for my old car to be serviced. Everyone was fantastic! More

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Simple and easy. Not pushy. Easy to deal with and very efficient. No mark up. Not pushy. Easy to deal with and very efficient. No mark up. More

by jradic01 Verified Customer Verified Customer

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Very friendly. Made the process easy and explained everything! We will definitely purchase a car again from them. Made the process easy and explained everything! We will definitely purchase a car again from them. More

by paulgallo3717 Verified Customer Verified Customer

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I had a good experience at Joseph Toyota. The sales person was not pushy and listened to us as well an answered questions we had. I did not feel rushed and I would buy another car there in th The sales person was not pushy and listened to us as well an answered questions we had. I did not feel rushed and I would buy another car there in the future. More

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DuPree was very professional, friendly and was customer service oriented. Will send my friends and family to him. service oriented. Will send my friends and family to him. More

by cindig40 Verified Customer Verified Customer

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Service was fast and done to my satisfaction while I waited. Area was clean - all associates were friendly. waited. Area was clean - all associates were friendly. More

by MEINERS.MARY Verified Customer Verified Customer

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What a great experience we had at Joseph Toyota! Everyone we worked with from GM Mark Stein, to Trevor Robinson the New Car Sales Manager, to Dominique Sherwood the New Car Sales Specialist, to And Everyone we worked with from GM Mark Stein, to Trevor Robinson the New Car Sales Manager, to Dominique Sherwood the New Car Sales Specialist, to Andrew Gray the F & I Manager. They were all professional, friendly and took great care of us. They made it easy to buy from them. Our next car will come from Joseph Toyota! More

by Man from Avalon Verified Customer Verified Customer

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Our salesman Tom, was well educated and listened to what were looking for. The buying process for vehicles is never something that I enjoy, but I was comfortable with Tom's help. were looking for. The buying process for vehicles is never something that I enjoy, but I was comfortable with Tom's help. More

by rholland2 Verified Customer Verified Customer

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