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Joseph Toyota of Cincinnati

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.6
1,525 Reviews
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,525 reviews

March 28, 2023

Everyone there makes it very easy to purchase a new car and they inform you about all your options .good experience. More

by shaferduke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

March 28, 2023

told me i needed 1300. 00 work on front end , different garage charged me 0 More

by pouloskh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ty Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Joseph Toyota of Cincinnati responded

I am very sorry that your most recent experience left you upset. We appreciate your business and for choosing Joseph Toyota of Cincinnati for all your service needs. Please reach out to me directly if there is anything else I can do for you. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

Mar 29, 2023 -

pouloskh responded

your service department is now very bad. as long as they are bringing in money under any underhanded method joseph toyota doesnot care...

Mar 30, 2023 -

pouloskh responded

its called fraud.

March 26, 2023

Service is always great with Jason and all the workers are friendly, honest and professional More

by LORAEBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
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Mar 27, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

March 26, 2023

Even though they was extremely busy the work done to my Tundra was excellent the staff was friendly as always and the refreshments and TV made the wait not so bad More

by jaesongld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob the Service Manager was Fantastic
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Mar 27, 2023 -

Joseph Toyota of Cincinnati responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 24, 2023

Rude and unprofessional customer service. I was there to get an idea why my check engine light was on. One day later I was told to pay and get my car. He refused to tell me the results and t More

by ASNAKE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to visit us and to offer your comments on the experience. When a guest tells us the check-engine light is on and asks us to determine why, the guest agrees to pay a diagnostic fee plus tax and a nominal shop supplies charge. Otherwise, we cannot examine that vehicle. After examining your high-mileage vehicle, we found that its condition did not justify such costly repairs. We shared that information with you and you declined the repairs. Our Service Manager witnessed your exchange with our Service Adviser. Because nothing rude or unprofessional had occurred, he supported him. Thank you again for choosing us to perform diagnostic service on your vehicles. We wish you all the best. Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

March 24, 2023

The Service team always works quickly to inspect/service my car. They are professional in all ways More

by ROB3162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abdoulaye
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Mar 24, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to review Joseph Toyota of Cincinnati! It really means a lot to hear that you're happy.

March 24, 2023

Waited 4 hours to get new tires. The time frame for this should have been explained clearly. Laura was good but I feel the time frame should have been better managed. More

by TNIEHAUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Joseph Toyota of Cincinnati responded

I am very sorry for the delay in getting you your new tires. I will share your feedback internally to help us improve and provide you with a five-star experience next time. Please reach out if there is anything else I can do for you. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

March 24, 2023

The Service team always works quickly to inspect/service my car. I didn't have questions related to the cost. More

by KLARC1909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Joseph Toyota of Cincinnati responded

We can't thank you enough for your support of Joseph Toyota of Cincinnati. We hope to see you again down the road!

March 23, 2023

I am would recommend it highly to anyone that owns a Toyota. My advisor and team did a job worth a 10 rating even when it came to question answering and politeness. More

by ROBINSWEET2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle May
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Mar 24, 2023 -

Joseph Toyota of Cincinnati responded

We greatly appreciate your recommendation! Thank you for working with the Joseph Toyota of Cincinnati team.

March 23, 2023

Dealer was kind, courteous and knowledgeable. Cheryl Nix was superb without the usual salesperson hassle of being too pushy. More

by CHRSMKS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for leaving Cheryl and the Joseph Toyota of Cincinnati team a five-star review. We love to know when our customers are happy. See you next time!

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