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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,525 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,525 reviews

March 17, 2023

Great service! Kind staff! Thank you for everything! See you in about 3000 miles. 2 thumbs up. More

by smvietor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We appreciate your support and hope to see you back again at Joseph Toyota of Cincinnati. Safe travels!

March 17, 2023

I was pleased with the schedule and courtesy of the service manager. Very professional team More

by GREGHOLLIN369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review, Greg! We are so glad to hear that you had a successful service experience. Drive safely, and we hope to see you back again at Joseph Toyota of Cincinnati!

March 17, 2023

Both Larry & Ward were great to work with. I have been working with them for years & always very helpful. Thanks to you both. More

by juliepalanci
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ward Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review, Julie! We are so glad to hear that you had a successful purchase experience working with Larry & Ward. Drive safely, and we hope to see you back again at Joseph Toyota of Cincinnati!

March 17, 2023

The service was excellent. The salesman went above and beyond to make sure I was satisfied with my decision to purchase my vehicle from their dealership. More

by wstegall84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dupree Ratchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Joseph Toyota of Cincinnati responded

We're thrilled you enjoyed working with our team at Joseph Toyota of Cincinnati during this process! Thank you for supporting us with this positive feedback!

Mar 17, 2023 -

wstegall84 responded

Very appreciated

March 17, 2023

Great Experience! I was kept informed and was treated very well . Jason Smith is a very good assistant service manager! More

by RICK.BRABII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Smith
Mar 17, 2023 -

Joseph Toyota of Cincinnati responded

Rick, thank you for the review! We are so glad to hear that you had a successful service experience working with Jason and the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back!

March 15, 2023

Always efficient and excellent service on maintenance. Staff is very friendly. Coffee and snacks in lounge area are appreciated. More

by JUDITH.MUEHLENHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for the great review of Joseph Toyota of Cincinnati, Judith! We are here to help with any of your future service needs.

March 15, 2023

They need to start washing the vehicle below freezing temperatures. I go to other car washes in freezing temperatures and I was told Joseph Toyota does not offer car wash service in freezing temperatures More

by JMHODA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 15, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for this feedback. We will be sure to keep it in mind moving forward. If there is anything more we can do to improve your experience, please feel free to reach out. Best, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

March 13, 2023

First time at Joseph Toyota for 5K service. Place was clean and employees were friendly. Not busy at all on a saturday morning so no wait to check in. Service was done in the hour they quote More

by angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason D. Smith
Mar 13, 2023 -

Joseph Toyota of Cincinnati responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Toyota of Cincinnati!

March 12, 2023

Everyone there has been helpful and you can trust them. Always helpful with information and questions. More

by JSCHEDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Schroeder
Mar 13, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

March 12, 2023

They lost my paperwork I wait like never before Price are to high otherwise people are good More

by ANGELNEGRON0725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Joseph Toyota of Cincinnati responded

I sincerely apologize that your experience working with our team was not as communicative and seamless as we strive to provide. I appreciate you bringing this to my attention. If you're willing to continue this conversation, I'd like to look into this further and see how we can assist you. Please consider contacting me directly at your earliest convenience. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

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