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Joseph Toyota of Cincinnati

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.6
1,525 Reviews
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,525 reviews

February 19, 2023

Made car buying easy which it usually is not! Stayed late to make sure we went home happy and with a new car that day! More

by ronnie140
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2023 -

Joseph Toyota of Cincinnati responded

Ronnie, Thank you for choosing Joseph Toyota of Cincinnati. Your feedback and rating mean a lot to us. We're glad Alan was able to help, and we hope to see you again!

February 19, 2023

Took over 1 1/2 hours to do oil change and tire rotation. Not counting that I I got there little early More

by JOYOUS1480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t talk to sales was service
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Feb 20, 2023 -

Joseph Toyota of Cincinnati responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Feb 21, 2023 -

JOYOUS1480 responded

It just felt like it took a long time. I had an appointment. The people were nice. Seemed like they were backed up. It was probably closer to two hours. There was a couple other customers there that were getting upset about how long it was taking. It wasn’t the peoples fault. Hire more technicians!!! Or schedule less appointments. But I felt like the workers were doing their best.

February 19, 2023

The salesmen were informative but not pushy; my husband and I came in for an oil change but left with a newer car for my husband. More

by Broderk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2023 -

Joseph Toyota of Cincinnati responded

All of us at Joseph Toyota of Cincinnati are happy to see this wonderful feedback! Thank you Broderk!

February 18, 2023

Everything was fine until I got home and saw the dirty fingerprints on the fabric on the drivers side windshield post, where some body had placed their dirty hand. More

by lattis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 18, 2023

The sales team was super helpful and made the buying process go smoothly. I recommend the Colerain location if you’re looking to buy a car! More

by hmelli00
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Joseph Toyota of Cincinnati responded

Congratulations on your new vehicle! We are so glad that Ty had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

February 18, 2023

Promptly in and out for routine service, while I waited in a very comofortable waiting area. More

by GEOHIL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with Laura and our service team. We're glad to hear we delivered such a great experience!

February 18, 2023

Car had 6000 miles and couldn’t get the help I needed when I came for help. It fell on deaf ears. More

by bbkevin007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Feb 20, 2023 -

Joseph Toyota of Cincinnati responded

Kevin, it's easy to see you weren't satisfied with your experience. We strive to provide 5-star service and I apologize that our team wasn't more ready and willing to assist. I would appreciate the opportunity to learn the details of your visit so we can improve going forward. Please reach out when you have the chance. Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

February 18, 2023

I only use this dealership because I purchased a lifetime warranty with my vehicle. I was told I would be voiding my warranty if I had work done anywhere other than the dealership. After the initial 24,000 m More

by MICHAEL.VANSKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Joseph Toyota of Cincinnati responded

Michael, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 16, 2023

Luke and your credit manager were very helpful. Car was waiting when we arrived. No hassle. More

by tlehman2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Shirley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2023 -

Joseph Toyota of Cincinnati responded

We will happily pass along the kudos to the Joseph Toyota of Cincinnati team members who stepped in to help. Thanks so much for your business and we look forward to your next visit with us!

February 14, 2023

5 Stars says it all. 5 Stars says it all. 5 Stars says it all. More

by prestonc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nash. He just retired. i ll miss him. He was the only one who had a clue in the service department. the next time i come in, i ll have my fingers crossed.
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Feb 14, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review, Preston! We hope to see you back again at Joseph Toyota of Cincinnati!

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