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Luke Shirley
Luke Shirley at Joseph Toyota of Cincinnati

Luke Shirley

Product Specialist

Joseph Toyota of Cincinnati

9101 Colerain Ave
Cincinnati, OH 45251

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15 Reviews
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15 Reviews

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15 Reviews of Luke Shirley

September 10, 2026

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Employee Rating

The online dealer credit app had a third party disclosure form that was NOT bank related. it gave the dealership permission to spy and sell my private info to anyone for all time. No opt out box. I didn't s More

by John
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: sales manager refused the opt out and stayed hidden.

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Sep 11, 2026

Joseph Toyota of Cincinnati responded

Hi John. We appreciate your honest feedback and would like to clarify a few things about this situation. Your family had no issues filling out the online credit application. When you came to the dealership, you opted not to sign the mandatory privacy notice required by the Gramm-Leach-Bliley Act, which states how automotive dealerships, like banks, treat a customer's private (non-public) information. If you want to reconsider your decision, we will be happy to do business with you. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8240

Sep 11, 2026

John responded

I did not sign the disclosure for the loan app. TFS still approved the loan with zero down. The disclosure form the salesman presented was not one the dealership needed for my file; and should have listed the lending institutions I am giving permission to view my info. Rather, the paper I was given expressly gave permission to all third parties now and in the future including non banking entities. If I am mistaken, then why didn't a sales manager politely explain it to me? I was ignored. I believe I have the right to opt out of a non banking disclosure. Also, the dealership credit app allowed me to go to the next page without signing!!! Got the loan and kept my privacy. Shame on the sales manager and Joseph's credit app algorithm. Also, I anonymously reopened the store credit app when I got home. The disclosure form was now unavailable. Did my salesperson slip this general disclosure into my app as a way to get a customer to sign and add to dealer profit as personal info is sold? Just bought a new car with another dealer. Thank you for the follow up.

Sep 11, 2026

John responded

Financial institutions covered by the Gramm-Leach-Bliley Act must tell their customers about their information-sharing practices and explain to customers their right to "opt out" if they don't want their information shared with certain third parties. Is your company following the requirements of the Privacy Rule?

Sep 11, 2026

John responded

I want to be clear. The mandatory disclosure applies to the big paragraph with lending institutions that comes first on the Joseph Toyota form. The small paragraph below gives the other third parties permission for future marketing. This section requires an opt out box. Thus, a customer may opt out while signing permission for lending institutions for the loan. There was no opt out box on this form to prevent an automatic agreement to give up privacy after the loan. Buyer beware!

Sep 11, 2026

John responded

Furthermore, this is no way to treat a customer or an employee. My salesman was inexperienced and a victim of management enforcing bad policy, while remaining hidden. This dealership greed kills an employee's attempt to make a living. I was a tier 1 approved customer ready to buy and the poor salesperson lost a commission due to a missing opt out box for the little paragraph no one reads.

April 24, 2025

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Employee Rating

Have bought my last 3 cars there. . Very helpful and not pushy. Probably will always buy there..Wonderful salespeople. Derrick and Luke were GREAT More

by Sue
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 24, 2025

Joseph Toyota of Cincinnati responded

Sue, thank you for your continued trust in Joseph Toyota of Cincinnati! It's wonderful to know you can count on Derrick, Luke, and our sales team to deliver. Safe travels until we see you again!

May 01, 2023

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Employee Rating

Luke was very helpful and made whole experience. a pleasure. They bought me a front grill that was.damaged no question aske.when and if I buy another car they will be.my first stop.thank you for a More

by rharsley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Hughes, Michael McKay, Ward Day, Laura Hall, Sandra Pomeraning

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May 02, 2023

Joseph Toyota of Cincinnati responded

We're thrilled to hear that Luke helped make your whole experience a pleasure, Rharsley! At Joseph Toyota of Cincinnati, we strive to provide excellent customer service and we're delighted to hear you had such a great experience. We're so grateful for your business and hope you love your new front grill!

April 07, 2023

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Service was fast and done to my satisfaction while I waited. Area was clean - all associates were friendly. More

by MEINERS.MARY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trevor Robinson, Laura Hall , Bob in service

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Apr 07, 2023

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our team, Mary. We're glad to hear we delivered such a great experience!

April 03, 2023

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Employee Rating

Salesman, Luke was great. I love Joseph Toyota. I’m a customer for life. I like the new Tundra. Luke was very helpful showing me the new features.. More

by Robertruebusch2015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Laura Hall

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Apr 03, 2023

Joseph Toyota of Cincinnati responded

Robert, thank you so much for choosing Joseph Toyota of Cincinnati! Congrats on your new Tundra, and let us know if we can be of any more assistance!

March 29, 2023

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Employee Rating

Awesome place to purchase a car! ! The whole experience was easy, smooth and quick! Highly recommend!!! More

by pwschuck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 29, 2023

Joseph Toyota of Cincinnati responded

We are glad to hear that our team delivered an excellent purchasing experience. Thank you, from your friends at Joseph Toyota of Cincinnati.

February 23, 2023

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Employee Rating

Supper helpful and very kind! They worked with me to get the best value for my trade in! More

by Anna
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trevor Robinson

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Feb 24, 2023

Joseph Toyota of Cincinnati responded

Anna, thank you for the review! We are so glad to hear that you had a successful purchase experience. Drive safely, and we hope to see you back again at Joseph Toyota of Cincinnati!

February 16, 2023

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Employee Rating

Luke and your credit manager were very helpful. Car was waiting when we arrived. No hassle. More

by tlehman2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Feb 16, 2023

Joseph Toyota of Cincinnati responded

We will happily pass along the kudos to the Joseph Toyota of Cincinnati team members who stepped in to help. Thanks so much for your business and we look forward to your next visit with us!

January 23, 2023

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Employee Rating

Luke was easy to work with on purchasing our new Camry, answered all our questions, good experience overall. More

by chambersbv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Jan 23, 2023

Joseph Toyota of Cincinnati responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Luke and hope you enjoy your new vehicle. We truly appreciate your feedback!

November 23, 2022

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Employee Rating

All were vey nice and professional. had to make 2nd trip new salesman was not quite up on make and model, but all turned out well and happy with the end result. More

by Kneadedtouchmt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trevor Robinson

Print
Nov 25, 2022

Joseph Toyota of Cincinnati responded

Thank you for your very kind review. Luke and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Toyota of Cincinnati.

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