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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,525 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,525 reviews

October 25, 2022

Very fair service and communication with Jason Smith in service. Larry Reed in sales took the time to show us a vehicle on the lot, and spent considerable time with us discussing options for trade-in and More

by CNWHITSON
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Smith
Oct 25, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Jason, Larry, and the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back again down the road!

October 25, 2022

Professional, Informative, Low Pressure, Fantastic Experience! Thank you Ty, for making a purchase enjoyable! A++ More

by CRANERT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Joseph Toyota of Cincinnati responded

We are thrilled that you were so well taken care of by Ty and the team! Thank you for choosing Joseph Toyota of Cincinnati and for sharing your experience. Safe travels ahead!

October 24, 2022

Friendly, service was completed at the time they said it would be done. Great people to work with. More

by DALE0804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Smith
Oct 24, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review! We appreciate your support and hope to see you back again at Joseph Toyota of Cincinnati. Safe travels!

October 24, 2022

My car was in for routine maintenance. The Service Dept. completed the work on time and at a reasonable price. The service technician kept me up to date on the work and his recommendation. More

by JAMES.TAPHORN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We are so glad to hear that the team delivered such an efficient service experience. Drive safely, and we hope to see you back again at Joseph Toyota of Cincinnati!

October 23, 2022

Great service with great people. Their service was absolutely wonderful and all the people I came in contact with were wonderful! More

by nragland
Recommend Dealer
Yes
Employees Worked With
Michael McKay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2022 -

Joseph Toyota of Cincinnati responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 21, 2022

Reps were very helpful at both lease initiation and buyout of lease. (Alan Copenhaver, Tom Platt) Necessary to do both from home due in part to disability. More

by wobrien584
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Platt
Oct 21, 2022 -

Joseph Toyota of Cincinnati responded

We are delighted that Alan and Tom gave you a five-star experience! Thank you for choosing Joseph Toyota of Cincinnati and for sharing your feedback. Safe travels ahead!

October 20, 2022

Service took two hours it should’ve only taken forty five minutes like normally does. More

by SCOTT.KITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Joseph Toyota of Cincinnati responded

Scott, I am so sorry to hear that your appointment took longer than anticipated. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team to make certain we are delivering timely care. If there is anything else you would like to share regarding your visit, please know I am always available to talk. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

October 20, 2022

Great experience once again! Thank you Justin and the entire service department - See you next time! More

by MCINTOSH.KA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 20, 2022 -

Joseph Toyota of Cincinnati responded

We will certainly let Justin and the rest of the Joseph Toyota of Cincinnati service team know you can always count on them. Thanks for the kind words and we look forward to seeing you next time!

October 20, 2022

Tony Nash and Bob Wanamaker were great to deal with when my Tundra went into limp mode. I was able to get it to the service department but unfortunately could not repeat the problem I was having. When it do More

by R.BOWMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Nash, Bob Wanamaker 5 stars
Oct 20, 2022 -

Joseph Toyota of Cincinnati responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Toyota of Cincinnati, we look forward to having you as one of our valued customers for many more years to come!

October 19, 2022

I have been coming here for approx 30yrs for sales and service. The service guys are great but this time I waited 2 hours for a oil change and filter and I had an appointment. When I got home I checked th More

by TOM_R45247
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 20, 2022 -

Joseph Toyota of Cincinnati responded

We're sorry to hear about your recent experience, Tom, and would love to see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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