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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,523 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,523 reviews

May 08, 2022

Always great service and very professional advice with any concern I might have about my car More

by SANDY.KUBICKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Joseph Toyota of Cincinnati responded

We appreciate your business and our team looks forward to serving you again soon!

May 07, 2022

Good morning the reason why I rated you all a four star, because I was told that I need a new tire and you had it in stock, but you did not. I had to wait three hours for the truckload to come in with my ti More

by THAZLE1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Joseph Toyota of Cincinnati responded

It is never our intention to cause an inconvenience and I am so sorry to hear about your frustrating experience. I will discuss these details with my team so we can improve moving forward. Thank you. Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

May 07, 2022

The routine service at 91000 miles was performed. Mr. Nash went over the service tech report with me. More

by BANNINGJON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Nash Service writer
May 09, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota of Cincinnati, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 06, 2022

The cashier was very unprofessional and rude. She was mumbling under her breath & complaining about men in the garage area. She lacked customer service skills. I was impressed with the servi More

by ACLMWO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

Joseph Toyota of Cincinnati responded

While I'm glad you are happy with our services, I want to apologize that our team left such a negative impression. This does not sound like the five-star customer service we pride ourselves on, and this feedback has been addressed to ensure we improve moving forward. Thank you for this feedback, and if you would like to share any further details, please don't hesitate to reach out. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

May 06, 2022

All went great! !!! No problems whatsoever. Service was about one hour or so. Very good. More

by deckstein2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
May 06, 2022 -

Joseph Toyota of Cincinnati responded

Thanks for your review! We appreciate your trust in our service team to get the job done right. --The Joseph Toyota of Cincinnati Team

May 05, 2022

Doug was a great help in getting the repairs covered by my warranty and completed on my car. More

by Jeff Jaeger
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Joseph Toyota of Cincinnati responded

Hi Jeff - We are happy to hear that Doug and the team gave you a positive experience! Thank you for choosing Joseph Toyota of Cincinnati and for sharing your feedback. Drive safely until we see you next!

May 05, 2022

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 More

by BARBMIKE77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the positive review!

May 05, 2022

My 2001 Tundra was repaired and returned to me as if it was a new Tundra, ... made me feel good. More

by IAJOHNPK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for trusting us to take great care of your Toyota Tundra! We appreciate your business and we look forward to welcoming you back to Joseph Toyota of Cincinnati next time. Drive safely until we see you next!

May 03, 2022

After spending a couple weeks researching and watching review videos online, we knew exactly what we were looking for. However, after spending a couple days going to local dealerships, we quickly discover More

by amywright418
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dupree Ratchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Joseph Toyota of Cincinnati responded

Amy, we're so glad your search led you to Joseph Toyota of Cincinnati! Dupree will be delighted that his attentive and communicative care made your experience so positive as well! Congratulations from all of us at the dealership on your new Toyota Highlander, and we wish you safe travels until we see you next!

May 03, 2022

They are courteous, fast and accommodating. They also communicated clearly with me all day long. More

by PROUDMOMBX3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Joseph Toyota of Cincinnati responded

We can't ask for a better review than this! Thank you so much for choosing Joseph Toyota of Cincinnati for your auto service needs. We hope to see you down the road!

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