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Joyce Honda

Denville, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,743 Reviews
Awarded only to the top 15% of Honda Dealers nationwide, The President’s Award is highly coveted by all Honda Dealers because it represents outstanding sales, service, and a real commitment to customer satisfaction. Joyce Honda is a multi-year recipient of this prestigious award, the most recent being 2011 and ranks among the top 20 Honda dealers nationally for total vehicle sales. This combination guarantees aggressive discounts without the corresponding drop in customer service usually associated with volume sales operations. Bottom Line? Great Value! Stop by and experience the Joyce difference.
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3166 NJ-10

Denville, NJ

07834

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Showing 4,743 reviews

September 17, 2025

Had “we owe” to be done for a brand new pilot purchased from Joyce. The process to get a loaner was AWFUL. There was ZERO communication about needed insurance documents. I was asked to sign a document s More

by JFARANETTA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla Palomino
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Sep 18, 2025 -

Joyce Honda responded

Dear JFARANETTA, Thank you for taking the time to share your experience. I sincerely apologize for the frustration and inconvenience you encountered while completing the “We Owe” service for your new Pilot. You're absolutely right—clear communication is essential, especially when it involves vehicle service and loaner arrangements. I’m truly sorry you were not informed in advance about the required insurance documents and that you were asked to sign a loaner agreement without receiving a timeline or updates. That is not the level of transparency or care we aim to provide, and I understand how this made you feel uncertain and uncomfortable. While I’m glad to hear your salesperson provided great service and that you've had a long, positive history with both Honda and Joyce Honda, it’s disheartening to know this experience has caused you to reconsider doing business with us in the future. Please know that we’re reviewing this situation internally to ensure better communication and consistency moving forward—especially around our “We Owe” process and loaner vehicle procedures. If you're willing, I would greatly appreciate the opportunity to speak with you directly to better understand your concerns and see how we can make this right. Thank you again for your feedback. We truly value your time, your loyalty, and your business over the years. Best Regards, Erik Matos Service Manager Joyce Honda (973) 361-1396 erik_matos@joycehonda.com

September 15, 2025

Service writer did not review findings other than change out a lamp bulb. Typically ,, each visit had writer explain very detailed about findings. More

by darryl_champion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Mitchell
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2025 -

Joyce Honda responded

Dear Loyal Customer, Thank you for your feedback. I’m sorry to hear that your most recent visit did not meet the level of communication and detail you’ve come to expect from us. We strive to ensure every service writer takes the time to thoroughly review all findings and recommendations with our customers, just as we’ve done in your previous visits. I apologize that this was not your experience this time, and we understand how important clear communication is when it comes to your vehicle. We’ll be following up with our team to ensure consistency moving forward. If you have any remaining questions about the service performed or would like a more detailed explanation of the findings from your visit, please don’t hesitate to reach out—we’d be happy to go over everything with you. Thank you again for bringing this to our attention, and we appreciate your continued business. Warm regards, The Service Team at Joyce Honda

September 14, 2025

My experience woth Joyce has been truly positive. The Sales Represtative , Rolando, has been helpful, truthful, understanding and informative throughout the entire process. More

by ejf763
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando Meneses
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin from Finance..
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September 14, 2025

I had a great experience with the dealer the people in that dealer ship are amazing they were the best so friendly helpful and caring unreal More

by RUTHMARIETERANTINO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Di Iorio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael harris
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September 13, 2025

Thank you for the complimentary oil change with multi-point inspection for my first oil change one year after buying my car. That's a pretty nice gesture. I am grateful. More

by DALEKIDDOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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September 13, 2025

Was a very friendly, clean and welcoming environment. All staff was extremely helpful and attentive. More

by NIKKIFLIP6169
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Cataldo
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September 12, 2025

I have bought many cars over the years. Ben and Chris are by far the best sales team I have ever dealt with. No pressure. Answered all my questions and worked out a very fair deal for my More

by Rob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales Department: Ben McKenna - 5 stars+
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September 12, 2025

Professional and efficient. Always able to make an appointment when needed. My time is respected. More

by DEBCAULFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 11, 2025

Friendly staff, good techs, decent waiting room and shuttle service is good. Could use more communication of Service ETA More

by Naren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Solomon
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Sep 18, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 11, 2025

Very efficient personnel handled my servicing. Everything seems great. I didn’t have to wait very long either. More

by BERNICEB14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Seager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lloyd Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Subuhi Shakil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

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