Joyce Honda

To sum it all up, what started as a great buying experience and 5-star review quickly changed to a unsatisfactory new vehicle acquisition and a less than great experience. Joyce Honda will never experience and 5-star review quickly changed to a unsatisfactory new vehicle acquisition and a less than great experience. Joyce Honda will never see a penny from me again. And sincerely hope losing a customer over a $500 windshield (because that’s what they cost) is worth losing a guaranteed $40k every 3 to 4 years. Sometimes losing a few bucks to keep a good business relationship is part of being in business. Joyce Honda isn’t willing to replace my imo defective windshield, and that turned a already strangely problematic new vehicle purchase into a terrible experience as an American consumer. Great job Joyce, let’s blame it on me and not see things for what they are. Wish someone there would actually man up and apologized for a evasive sales team once problems with my new vehicle started. If you can’t stand behind the quality of the product you sell that’s one red flag too many for me. Extremely disappointed a business who’s motto involves treating customers like “family” hasn’t had a minute to have a higher up fix my problem. 3 days later after being denied repair by possibly a fictional character, and no one seems concerned about taking responsibility for a shoddy glass. Perhaps the idea is that the customer will eventually give up and give in to the abusive $1500 repair cost on a 3 week old brand new automobile. They’re welcoming and polite until the sale is complete. Dealership failed to take responsibility for a imo defective windshield, unable to sustain the average road hazards drivers encounter in daily driving. Had to get corporate involved after a abusive price tag of $1500 for a windshield replacement on a 3 week old 2022 Accord Sport. Also had issues with a dislodged fog light, all within 15 days of purchase. In 20 years of driving never had so many issues with a newly purchased automobile. More

The staff are very professional and friendly. All of the work on my Honda was explained in detail before completion. They also made recommendations for future appointments All of the work on my Honda was explained in detail before completion. They also made recommendations for future appointments More

Excellent communication, the service technician and service advisor went out of their way to get the job done on time and get my vehicle back to me , everyone was very professional!! service advisor went out of their way to get the job done on time and get my vehicle back to me , everyone was very professional!! More

I am always happy with John, he’s very professional and explains everything I need to know. explains everything I need to know. More

My service representative, Dwight, was helpful, courteous and professional…employees like him keep me returning to Joyce when service on my Honda is needed. and professional…employees like him keep me returning to Joyce when service on my Honda is needed. More

The people there were very friendly and knowledgeable about what they were doing. Would love to go there again about what they were doing. Would love to go there again More

Joyce Honda service members are professional and work done has always been excellent. I’ve been going to Joyce as a loyal customer for over 27 years, done has always been excellent. I’ve been going to Joyce as a loyal customer for over 27 years, More

Service is good. Little waiting time. Waiting aria is comfortable. You can walk outside, when weather is fine. Little waiting time. Waiting aria is comfortable. You can walk outside, when weather is fine. More

Honored scheduled appointment, examined vehicle including photos, noted areas of my concern driving the visit. Explained process, notified when vehicle was ready and at the promised time. Everyone was court photos, noted areas of my concern driving the visit. Explained process, notified when vehicle was ready and at the promised time. Everyone was courteous and friendly. Very positive experience. More

Service was prompt. Advisor kept me informed. And now I need eight more words to finish. Advisor kept me informed. And now I need eight more words to finish. More