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Karl Knauz BMW

Lake Bluff, IL

4.7
1,293 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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407 Skokie Valley Hwy

Lake Bluff, IL

60044

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Showing 1,293 reviews

May 28, 2020

Exceptional Service! Sam Picchietti gave us exceptional service! We are very happy with our car!! He even came in on his day off so we could pick up our car at our conven More

by sheridegen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci
May 29, 2020 -

Karl Knauz BMW responded

Hi Sheridegen, thank you very much for leaving this review. We're so excited to hear that Sam made your experience so pleasant! We're even more excited to hear that you're loving your new BMW! We aim to provide exceptional service, we're just glad Sam could make your purchase more convenient. Thanks again for reaching out to us & congratulations on your new Bimmer!

May 27, 2020

Great experience with professional people! Spencer Parker made buying the car we wanted very pleasant! There was no dreaded part that most people think of when purchasing a car. The entire t More

by Ehiltz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2020 -

Karl Knauz BMW responded

Hi Ehiltz, thank you for taking the time to reach out to us about your visit. We're glad to hear that Spencer made your purchasing experience so enjoyable! We pride ourselves on cultivating a professional, yet low-pressure, & pleasant showroom environment, so your comments mean a great deal to us. Thank you for your kind words, & for referring us to your friends. Congratulations on your new BMW! We're looking forward to your next visit!

May 26, 2020

Top Notch from beginning to end! Top notch customer service from first searching for a new vehicle through the entire purchase process. Knowledgeable, fair, and worked hard to earn o More

by Matthew Schrader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Laczniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Palmieri
May 27, 2020 -

Karl Knauz BMW responded

Hi Matthew, thank you for leaving your feedback. Customer service is extremely important to us, so we're thrilled to hear that Matt, Curt, and Doug made your visit so enjoyable! We're also quite excited to hear that your purchase from us was the best buying experience you've had in a while! Thank you so much for your kind words. Congratulations on your new BMW; safe & happy driving!

May 23, 2020

Have gotten my previous X5 serviced and will continue with my new X5. The overall service of knauz is far ahead of my other BMW locations I have worked with in the past. Great experience! More

by Jhurh
Recommend Dealer
Yes
Employees Worked With
Marek Gryc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci
May 26, 2020 -

Karl Knauz BMW responded

Hi J, thank you for leaving your thoughts with us. We also want to thank you for your continued loyalty to Knauz! Creating enjoyable sales & service experiences for our customers is extremely important to us, so your comments are greatly appreciated. Thanks again for servicing your X5 with us; we're looking forward to the next opportunity to work with you!

May 23, 2020

Great Experience First time buying from Knauz and it was amazing! Spencer Parker was knowledgeable, and very honest. We appreciated his attention to detail. The whole More

by alexander weiss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Rodriquez, Scott Adduci
May 26, 2020 -

Karl Knauz BMW responded

Hi Alexander, thank you for leaving this review. We're so glad that Spencer, Scott, and Alec made your first experience with us so special & enjoyable! We strive to cultivate a professional, transparent, & low-pressure showroom experience, so we greatly appreciate your comments. Thank you for your feedback, as well as joining the Knauz BMW family! Congratulations on your new Bimmer; safe & happy driving!

May 21, 2020

Was searching for a certified Pre Owned BMW on line a found what I was looking for. I made an on line request for more information and was responded within a very timely manner. Spencer Parker was the sa More

by Indiana
Recommend Dealer
Yes
Employees Worked With
Spencer Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2020 -

Karl Knauz BMW responded

Hi there, thank you so much for taking the time to leave such a thoughtful review. We place a great deal of emphasis on providing a relaxed, transparent, and enjoyable experience for our customers, so we're always thrilled to receive feedback like yours! We're so glad to hear that Spencer made your purchasing process so pleasurable. Thank you for giving us the opportunity to find the right vehicle for you and for making the trip from out of state. Congratulations on your new BMW! We're looking forward to your next visit!

May 17, 2020

Sam Picchietti was absolutely great to work with, from answering all my questions regarding vehicle / pricing to streamlining my purchase process, made me a happy customer. There’s a reason this dealershi More

by Steven F
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian (product specialist)
May 20, 2020 -

Karl Knauz BMW responded

Hi Steven, thank you very much for taking the time to leave this review. We're very glad to hear that our entire team made your experience so enjoyable! We love making happy customers, so your comments are greatly appreciated. Congratulations on your new X5 and welcome to the Knauz BMW family! Thanks again for your comments. We're looking forward to the next opportunity to work with you!

May 14, 2020

Fantastic customer sales and service with Sam Picchietti Great experience with Sam Picchietti, let us take test drives, ran us through the features of the X5 and ended up getting us a great deal! Very apprec More

by jameseparks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2020 -

Karl Knauz BMW responded

Hi James, thank you for leaving this review. We're so glad to hear that you had a good experience working with Sam! We'd also like to congratulate you on your new X5; a new BMW is always worth celebrating! Thanks again for leaving your feedback with us; we appreciate your kind words, as well as your business. Thank you for being part of the Knauz BMW family!

May 13, 2020

Great Experience from start to finish After contacting a couple BMW and Audi dealerships, Sam Picchietti was the only one to capture my attention with a very easy going, non-pushy and prof More

by Gusciora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Picchietti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci
May 13, 2020 -

Karl Knauz BMW responded

Hi Gusciora, thank you for leaving your review with us. We're so glad to hear that your experience was great from start to finish! Feedback is always appreciated and we particularly love to read comments like yours. We're thrilled that you appreciate the professionalism and expertise that Sam and Scott are able to provide. Congratulations on your new BMW! We're so thankful for your kind words and we're looking forward to your next visit!

May 13, 2020

Great deal on X3M Had a phenomenal experience working with Shane, Scott, Brandon, and the entire Knauz team. Shane was extremely knowledgeable and accommodating. I got More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Adduci, Shane Lyon, Brandon Helbig
May 13, 2020 -

Karl Knauz BMW responded

Hi David, thank you for leaving your thoughts with us. We're so glad to hear that you had a phenomenal experience working with our team to get your new X3M (congratulations, by the way!) We strive to provide excellent service to our customers, so reading comments like yours are always exciting! We appreciate your business, as well as you taking the time to reach out to us regarding how things went. Thanks again; we'll see you next time!

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