Karl Knauz BMW

Very bad customer service from their sales managerBob Gra The sales manager Bob Graziano have very bad customer service and very rude way to talk with customers he is not qualify to be in BMW dealer The sales manager Bob Graziano have very bad customer service and very rude way to talk with customers he is not qualify to be in BMW dealer More

Great car Thank you to Yale and Kamil for a perfect service. You helped me with an excellent choice of my new car. I enjoy driving my BMW X5. Special Thanks Thank you to Yale and Kamil for a perfect service. You helped me with an excellent choice of my new car. I enjoy driving my BMW X5. Special Thanks to Brendon for the "Genius" guidance provided. More

Superior Service Through and Through I located to the northern Illinois area about 1 and 1/2 years ago and had to find a new place to take care of my BMW X1 that I had purchased in Seattl I located to the northern Illinois area about 1 and 1/2 years ago and had to find a new place to take care of my BMW X1 that I had purchased in Seattle. Knauz was the closest and am I ever glad I went to them. They have provided excellent service in the service department with professionalism and a genuine interest in taking care of whatever I needed. Recently I had the pleasure of working with an outstanding sales rep, Yale Kim, who helped me find a new X1 that I am delighted to drive. He was professional and a "no pressure" kind of guy.Working with Knauz was simply the best in the 48 years I have owned a car. More

Excellent customer experience. I have been a customer of Knauz BMW since 1984. This is my third lease with Bob Geisheker. He listens to what the customer is looking for and guides t I have been a customer of Knauz BMW since 1984. This is my third lease with Bob Geisheker. He listens to what the customer is looking for and guides them through the process with both confidence and ease. Every detail is explained. Every question is answered. Also Spencer Parker was excellent educating me on all of the functions and features of my new BMW. Finally, Scott Adduci made the paper work side of things a breeze. More

New customer We leased a BMW 330 from Rolly. He was incredibly knowledgeable and answered all of our questions. He made this process painless. Highly recommend as We leased a BMW 330 from Rolly. He was incredibly knowledgeable and answered all of our questions. He made this process painless. Highly recommend asking for him if you are looking to purchase or lease a BMW. More

Shane made buying a new car a smooth and painless process! I recently purchased a new vehicle through Karl Knauz BMW. The entire process was run very professionally from the first interaction to the delivery I recently purchased a new vehicle through Karl Knauz BMW. The entire process was run very professionally from the first interaction to the delivery of the vehicle. I really appreciated how our salesperson, Shane, went above and beyond to provide timely, responsive, and honest communication from beginning to end. He spent a considerable amount of time with me and was creative in helping me solve for the type of car to meet my many requirements, including opening my eyes to a vehicle I love but wouldn’t have initially considered. To top it off, we received great financing and they were up front with all options. Thanks for making my new vehicle purchase a great experience! More

Great Service Great service. Shane knew his cars. Dealership was attentive to details. Worked a quick deal to get us on our way. This is the second car we've pu Great service. Shane knew his cars. Dealership was attentive to details. Worked a quick deal to get us on our way. This is the second car we've purchased from this dealer. More

Proactive sales staff- recommend Shane Lyon Shane was proactive in seeking out various scenarios to fit our personal preferences. Although we had not planned to purchase or lease that day, Shane Shane was proactive in seeking out various scenarios to fit our personal preferences. Although we had not planned to purchase or lease that day, Shane made a concerted effort to earn our business that day through a great deal that made sense to take advantage of. He handled the sales process efficiently and minimized any idle time that is typical during a car buying process. He was a pleasure to work with and talk with. More

Great Purchasing Experience! Would highly recommend. Shane was an absolute pleasure to deal with and made what could have been a stressful experience pleasant and relaxed. He listened to my wants/wishes Shane was an absolute pleasure to deal with and made what could have been a stressful experience pleasant and relaxed. He listened to my wants/wishes in a new automobile and answered all my questions thoroughly. He was not pushy and did not try to oversell or up sell. He advised and worked with me. I would highly recommend Shane and Knauz. More

Great Buying Experience Great service from my sales associate Brock Gordon. Made the purchase easier than going to the Dentist!! Ordered a new 540I in September and due to Great service from my sales associate Brock Gordon. Made the purchase easier than going to the Dentist!! Ordered a new 540I in September and due to weather conditions in Germany the vehicle was delayed in shipping and I was without a vehicle longer than expected. The Dealership, along with Brock, kept me informed on the status of the vehicle and went out of their way to help with the cost of a rental vehicle until the vehicle arrived. Great experience and a great dealership to deal with... More