Kearns Motor Car Co.

I purchased a used vehicle from Kearns in the mid-90's and had a shady experience. Fast forward to 2020, and I thought by the number of Audi's and other luxury brands they have on the lot, maybe things h and had a shady experience. Fast forward to 2020, and I thought by the number of Audi's and other luxury brands they have on the lot, maybe things had improved. This is not the case. I found a used vehicle on their lot that I was interested in, so I test drove it. After the test drive, I told the salesman that the model is what I want, but this particular vehicle was dirty and not in the greatest condition. Of course the salesman told me that their detail department would be able to clean up all of the issues I pointed out, including some fairly significant scratches and chips on one of the doors. The salesman then got the used car manager Kiefer involved. Kiefer first said they would replace the lower door trim panel, so I agreed to come back to make a deal on the vehicle. A few days later I went back to look at it and it was still in not the greatest condition, and the scratches were not taken care of. At this point Kiefer said they got the wrong part in, and offered to have their body shop repaint the trim panel. This is not what was promised. I went in a week later to have the trim panel painted, and when I picked it up, the metallic portion looked as if it was spray painted with rust oleum, and the body matched portion was touched up with streaks of touch up paint. While inspecting this with the salesman and the body shop guy, I expressed that I was unsatisfied. The salesman walked away to go try to sell another car to someone who had just entered the lot. Nobody else form the dealership ever followed up with me. If you find yourself attracted to Kearns for what appears to be good pricing on a vehicle, do yourself a favor and look very close, and pay attention to the Carfax. They buy Canadian auction vehicles for cheap and sell them. These vehicles have their share of disadvantages to own in the US regardless of what the salesman says. Owners manuals will be Canadian, some gauges will not be able to be converted to US units, and some parts are Canada specific. Also Canada has a nasty climate, and uses tons of salt / sand on their roads. You will not know until you crawl underneath the vehicle that it has more corrosion than you will see on most US cars of the same age. Beware! More

Service was great and workers were friendly but I felt very uncomfortable without anyone, besides myself and the finance guy Patrick, wearing a mask, under a state mask mandate. In addition, there was som very uncomfortable without anyone, besides myself and the finance guy Patrick, wearing a mask, under a state mask mandate. In addition, there was someone with a nasty cough, still not wearing a mask, which added to me feeling even more uncomfortable and anxious while waiting in the building. This is what I will remember from my experience. Besides that, it was positive. More

Buyer beware. Was lied to about used Jeep Grand Cherokee. Wasn’t told it came from Canada at auction! Was told it was serviced for several issues by Jeep in Wisconsin a few times before I bought Cherokee. Wasn’t told it came from Canada at auction! Was told it was serviced for several issues by Jeep in Wisconsin a few times before I bought and again before it was delivered. That was another lie. Was delivered a car with an open recall and upon further investigation reveals never went to Jeep for issues not starting and remote start not working before delivery as promised. Diesel Jeep was delivered with zero Def in it as well. They’ve had my Jeep now 9 days. Told me I’d have to pay them 11k to fix it and the next day it was 4K to fix possibly with a change in what was wrong. No return call from General Manager after repeated calls and messages. I’m going to have to call the Attorney General and BBB and DOT now because they lied about the cars history and work performed. 22k fine by Chrysler if Jeep Chrysler dealer doesn’t fix an open recall. Receptionist was rude as well. Regret ever buying there. More