Kelly Ford
Beverly, MA
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I usually do not write reviews however I felt it was important to comment. I had an issue with the ignition for my 2011 Taurus I called Kelly Ford for an appointment to resolve the problem. I explained important to comment. I had an issue with the ignition for my 2011 Taurus I called Kelly Ford for an appointment to resolve the problem. I explained the issue to the service writer then waited for a call back for the appointment. He called me back and told me that the car was too old and they couldn’t service it. He also told me to go where ever I get a sticker and maybe they could resolve the problem. I couldn’t believe that a dealership would deny service to my Ford. I called Danvers Ford told them about the age of the car and asked if they would service it. The reply, no problem. I then explained the issue I was having. Again, no problem and I got an appointment. I got a call the afternoon of the appointment to say they identified the problem and the car would be ready the following day. Danvers Ford has won a new customer and I will always speak negatively about Kelly Ford based on this experience. More
I've been doing business with Kelly Ford for Years and they have always treated me right the service and the people are great!! they have always treated me right the service and the people are great!! More
The service on my F-150 was done in an hour. Very friendly and honest staff. Very friendly and honest staff. More
Ambrose was very helpful, and was able to answer my question regarding FordPass rewards points. question regarding FordPass rewards points. More
Communication and accountability for repairs are lacking honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to repair. More
Car ready when promised. clear explanation of service vist.My only complaint is the waiting area seats are terrible.I have to thank Ted in service for setting up appointment. clear explanation of service vist.My only complaint is the waiting area seats are terrible.I have to thank Ted in service for setting up appointment. More
Excellent work. Helped with every step of the process. Kept me informed of any delays. Helped with every step of the process. Kept me informed of any delays. More
Top-rate, professional service in a clean and well maintained facility. Highly recommended Kelly Ford in Beverly. maintained facility. Highly recommended Kelly Ford in Beverly. More