Kelly Ford - Service Center

I loved Kelly ford service before but getting my car back 2 times with something wrong makes me not wanna take my car for service again. I had an oil leak they fixed it came back dented it got fixed. And it 2 times with something wrong makes me not wanna take my car for service again. I had an oil leak they fixed it came back dented it got fixed. And it went back to the same problem within 6 months with an oil leak and now it came back and has trouble starting. It was never that way before. My family has been a Kelly family we have bought 5 different vehicles from Kelly. Brian from service has been awesome. More

Never again will I purchase a car from any Kelly dealership. We have been loyal customers of Kelly dealerships for several decades having bought my very first car from Roland Kelly and many more ove dealership. We have been loyal customers of Kelly dealerships for several decades having bought my very first car from Roland Kelly and many more over the years. Making it easy is not how customers find it when you have your car serviced at least at the Kelly Ford dealership in Beverly. I have had ongoing issues with my radio and heating/AC that will now require a third appointment to locate the problem. Last week we brought my daughters 2016 Ford Fusion for an engine light indicator. After a couple of days in the shop we were told the problem was fuel injector sensor and the cost was over3 hundred dollars the next day the engine light came on again. It took more than a week to get another appointment and 2 more days in the shop. This time the bill was 5 hundred dollars for what John told me was for a repair that basically had no adverse impact on the car. We asked for a courtesy 10 percent discount but was denied by the service manager Melvin. Most consumers expect when your paying top dollar for expert mechanics you bring your car once and the problem is solved but not at Kelly Ford. I will bring my car back for the third time to see if the issue with my heating system can be found. It’s winter after all and it would bice to have heat without wondering if it will be working today or tomorrow or next week. When Kelly Ford claims “we make it easy” I think it means Kelly makes it easy for Kelly to make a profit. Frustrating, irritating and difficult is what Kelly is really all about. More

If I could have left 0 stars for Melvin, I would have. Brought car in for routine service and to look at damage from a hit and run. Services were completed but Melvin tried to charge for collision parts t Brought car in for routine service and to look at damage from a hit and run. Services were completed but Melvin tried to charge for collision parts that were never authorized. I told him that I had been advised that parts had not been order just the day before. He refused to remove the parts from my bill. I paid for service charges only and Melvin refused to release car without a 15% restocking fee. Had my vehicle towed to a collision center and he gave them a hard time too! He is not equipped for customer service and likes to talk over the customer to get his way. Maybe that is “The Kelly Way”. Bought several vehicles from the previous Thomas Ford as well as had them serviced there. Thanks to Melvin, Kelly Ford has lost a customer forever. More