After my 2014 Nissan Murano SL was totaled in an accident, I wanted to replace it with another Murano. I first visited the Nissan dealer from whom I purchased my 2014. I test drove a 2018 Murano SL, and although I liked the vehicle, I wanted to see what other choices I might have at another dealer.
This was my first visit to Kelly Nissan, and from the moment I walked in the door, I felt a more welcoming, relaxed atmosphere. A noticeable difference between Kelly Nissan and the other dealer, was a higher level of experience from the employees. My Product Specialist, Rich Kinsey, seached their inventory for a vehicle that would match my preferences. It happened that the best vehicle to test drive was almost the same vehicle I had driven at the other dealer. But Rich displayed his knowledge of the vehicle a lot more thoroughly and explained its features with much more detail.
Since Kelly Nissan matched the price offered at the other dealer, I decided to purchase the vehicle there. Rich took me on a tour of the service area and I met the General Manager, Mike Disora. Mike was very polite and sincere, welcoming me as a new customer. My interactions with all other employees were very positive.