Kelly Nissan of Route 33

Customer Service Good Afternoon, I wanted to write to let you know the experience I went though to look for a car yesterday.. My husband called afte Good Afternoon, I wanted to write to let you know the experience I went though to look for a car yesterday.. My husband called after we learned that our car was not going to make it through the winter. The two gentlemen that he spoke with were very helpful and courteous Craig/Shelby. So as we driving to your dealership we ended up down the road from you to another dealership. When we first walked in there was a receptionist sitting at her desk and a gentlemen sitting on a desk ledge, not even a greeting. I told them we were to here to look for a car and asked for Craig. They said there is no one here by that name. I then proceeded to state I must have the wrong place and the gentlemen said ,so let me show what we have here. I told him I was already commited to another dealer. and left. I then went to your dealership Kelly Nissan and we were greeted as soon as we walked through the door and with a smile. The gentlemen that got us someone to help us in a matter of seconds. That gentlemen was Mario Cabrera. Mario greeted us offered us coffe,hot chocolate and sat with us and listened to what we were there for you. Mario made us feel like a family member,he was very professional,respectful and also humorous at times even though I started it. Mario let us test drive two SUV's , he opened the door for me and made things very comfortable. Mario answered all my questions. Needless to say we did purchase one of the SUV's. We then got all the paper work in order. Mario then stated that another gentlemen would be calling us soon and finish off the paperwork. That gentlemens name is Bill Pallo. It only took a few minutes for Bill to call us, but Mario kept checking on us if we needed anything. Bill was also very professional did not pressure us into getting something that we didn't want. He listened and spoke clearly. When we were finished he thanked us for coming in. Mario then met us and walked us to our car opened the door for me and thanked us again and hoped he see us again. I am sorry for this long letter, but I am Supervisor in the Health System and my main focus has always been customer service, and I pay more attention because of this. I would like to commend your staff on exceptional customer service. I do hope that they get compensation for their great work and compassion. I will recommend Kelly Nissain to everone. Thank you again Mario,Bill and the gentlemen that greeted us sorry did not get his name. I will be back!!!!! I went to fill out the bottom and it will not accept my choices, I think there is something wrong with the page. Mario/Bill excellent Used credit card Not left alone longe than 5 minutes More

2016 sentra sr Very satisfied. Great car. Fair price. M. Khan did a really great job explaining every question we had. Very pleasant experience. Very happy with kell Very satisfied. Great car. Fair price. M. Khan did a really great job explaining every question we had. Very pleasant experience. Very happy with kelly Nissan. More

Will go back again My husband and I went to Kelly Nissan looking for a used SUV. We met Mario C. who was great in showing us the car that we saw on the website. We knew My husband and I went to Kelly Nissan looking for a used SUV. We met Mario C. who was great in showing us the car that we saw on the website. We knew we were going to be hard to work with due to some financial difficulties we ran into. However, Mario and the staff at Kelly were great. They got us into a car that we love. It was a no hassle process and could not have been happier with the outcome. We will be back in the future! More

comfortable The shopping experience at Kelly was pleasant , Oscar Santiago was our sale guide, he answer all our questions and then some. We did not feel pressure The shopping experience at Kelly was pleasant , Oscar Santiago was our sale guide, he answer all our questions and then some. We did not feel pressured or rush into making a decision. and we were happy with the car we purchase. More

Buying second car I was buying second car. The dealership was ready for me. Called Shelby and set apointment. Eventhough I was late for my apoitnment, they were very ni I was buying second car. The dealership was ready for me. Called Shelby and set apointment. Eventhough I was late for my apoitnment, they were very nice. Dealing with dealer was short and fast. I had set up price and dealer meet the price. Done deal. More

top quality Kelly Nissan has changed my mind in changing out of my Nissan. They were very understanding to my needs, I felt like family and will stay with Nissan Kelly Nissan has changed my mind in changing out of my Nissan. They were very understanding to my needs, I felt like family and will stay with Nissan. More

Lease turn in I came in from Pittsburgh to sign a new lease with Kelly Nissan. My lease was not up yet and they were very willing to work with me in order to get th I came in from Pittsburgh to sign a new lease with Kelly Nissan. My lease was not up yet and they were very willing to work with me in order to get the best deal possible. More

Great Experience Having dealt with many car dealerships over the years I've become fond of the Nissan Brand. So when choosing a dealership I went with one that was clo Having dealt with many car dealerships over the years I've become fond of the Nissan Brand. So when choosing a dealership I went with one that was close to home. I am glad Kelly Nissan has been an awesome experience for me. It truly seems like everyone is trying to make your experience better. Wether it's coming in just for service or purchasing a new car. The Experience was Great!!! More

Great experience I had a great experience buying my vehicle. Mohammed was extremely professional and the entire team treated me well. I will recommend family and fri I had a great experience buying my vehicle. Mohammed was extremely professional and the entire team treated me well. I will recommend family and friends! More

I would highly recommend this dealership We were provided with excellent customer service. Over the phone my husband told the salesman what we were looking for and where we wanted our payment We were provided with excellent customer service. Over the phone my husband told the salesman what we were looking for and where we wanted our payment. When we arrived they had everything ready for us did the paperwork and left with our new car More