Kelly Nissan of Route 33 | Page 460

I went in to the dealership just to take a peek at the cars. My husband and I had decided not to purchase a car this year, but I couldn't resist. I absolutely love love love the new Altima. The service cars. My husband and I had decided not to purchase a car this year, but I couldn't resist. I absolutely love love love the new Altima. The service that I received while at the store was phenomenal. I was greeted at the door by Nikol, who was super knowledgable and helpful with all of my questions. She then introduced me to her Manager John, who was very polite and professional. They went over everything piece by piece until I understood all of the options, I can not wait until I pick up my new car! More

Eric, John, and Mike were great to work with while we were at Kelly Nissan. They were very friendly, helpful, and knowledgeable about the vehicles, as well as the Nissan Sentra which I purchased. While were at Kelly Nissan. They were very friendly, helpful, and knowledgeable about the vehicles, as well as the Nissan Sentra which I purchased. While we were there everything ran smoothly and all of our questions were answered. I am so happy with my purchase and I would recommend Kelly Nissan to anyone who was looking to buy a car. More

Ken was extremely patient and helpful through the entire car buying process. He listened to my criteria and did not show me cars out of my price range. The finance manager also did a great job of keeping my car buying process. He listened to my criteria and did not show me cars out of my price range. The finance manager also did a great job of keeping my payments within my budget as well. I was concerned that I would be unable to receive a loan without a cosigner, but the folks at Kelly made it happen. As a woman, I have walked onto many lots and have had dealers roll their eyes at me and completely ignore what I was looking for, pushing me towards a vehicle way above my budget. I appreciated the respect shown to me at Kelly by Ken and the rest of the staff. I have already recommended this dealer to my friends and family! More

I have always had the best experience with Larry and checking out with Heather is always a pleasant experience. I know I am always getting exactly what I need to keep my car running for years. Since it checking out with Heather is always a pleasant experience. I know I am always getting exactly what I need to keep my car running for years. Since it is a Nissan I totally expect to make 250,000 miles. More

This was my first car purchase so, I had no idea what I was doing or how the process began, proceeded or ended. Not once during the process did I feel lost or confused.The staff was kind, engaging and know was doing or how the process began, proceeded or ended. Not once during the process did I feel lost or confused.The staff was kind, engaging and knowledgeable; someone was assisting me every moment from when I stepped into the building until I left. More

Scott, John, Mark and Mike were all a pleasure to do business with. I actually stopped into this dealership to look for a used vehicle and ended up purchasing a used and new vehicle. There was no pressu business with. I actually stopped into this dealership to look for a used vehicle and ended up purchasing a used and new vehicle. There was no pressure from anyone and I felt very comfortable during my time there. They answered all my questions and went above and beyond my expectations from a dealership. I would highly recommend purchasing a vehicle at this location. More

Other car dealerships should have their managers visit Kelly Nissan surreptitiously and see how and why a successful dealership works, believe me, they'll learn something. From sales to service to part Kelly Nissan surreptitiously and see how and why a successful dealership works, believe me, they'll learn something. From sales to service to parts to financing to the cashier, everybody is very helpful, informative, goes out of their way to help you and really does give you the royal treatment. I have even had my salesman Eric Sparrow take time out to help me out with my bluetooth issues several times over the last two years with both trucks...! The Service Manager Jon Miller stepped up one day and helped me out personally when his only service advisor on duty was busy with another customer. I can tell you, that doesn’t happen in other dealerships...! I have owned fifteen new vehicles in my life. I bought two Fords from Kelly Ford in Allentown and now two Titan trucks from Kelly Nissan. Kelly Nissan is by far the best dealership I have dealt with.....period...! Every dealership talks the talk, Kelly walks the walk...! There is a reason in this very competitive business that I bought two vehicles in two years from them, and would definitely buy here again...! More

Larry & Heather are outstanding very professional. Both work to make sure the customer is having a satisfying experience. Larry has always made sure that my repairs are done on time, properly and tha Both work to make sure the customer is having a satisfying experience. Larry has always made sure that my repairs are done on time, properly and that I will be happy with work and results. Both Larry & Heather are an ASSET to Kelley Nissan. They are the reason why i continue to have my auto's serviced at this dealership! More

Don Riley was extremely helpful in helping me choose my new car purchase. We test drove a Pathfinder and was totally satisfied with the quality of how the car handled. Don answered all of my questions and new car purchase. We test drove a Pathfinder and was totally satisfied with the quality of how the car handled. Don answered all of my questions and offered me to test drive other models. My Wife and I decided on the Pathfinder. Don introduced me and my wife to John Arena (Finance Manager). John is very professional and Customer Oriented. He was able to get me the best financial deal available at that time. Keep up the great work Don and John. I will be in contact if I have any questions or need assistance. Thanks Again, Rocco and Theresa Laraia More

I have been going to Kelly Nissan since my Saturn dealership went out of business in 08' or 09'. At the time i had purchased a new 2008 Saturn. Over the years they have been as expected: good service dealership went out of business in 08' or 09'. At the time i had purchased a new 2008 Saturn. Over the years they have been as expected: good service, but always trying to push for more expensive work or to trade in my car for a Nissan with deceiving "specials" . They also have my car in their system under my fathers name and not mine, even though i told them several times. All that was fine until..... Earlier this year (March) i went in for an oil change and question my check engine light. I was told the check engine light was malfunctioned and little could be done, but my engine was fine and not to worry. This past month(september) i went in for a routine oil change and yearly inspection. To my dismay, i was then told that i could not pass inspection because my check engine light was not on due to a solenoid issue , and not because the light was faulty. This issue would cost me around $400-$500 dollars to fix. On top of that i was told my brake pads needed to be replaced which would run another $300-400. The kicker was, according to their report, my brake pads were on "yellow" earlier this year and should of been changed then...Well i was not told that, and have paperwork to prove it. So in total, i had to pay almost $1000 to have my car pass inspection, for problems that could have been fixed if i was told earlier this year about them. I realize these kind of issues happen to vehicles but the whole way it was handled was a little too shady for me, especially knowing how they are always finding a way to nickel and dime me on previous services. I also noticed that the person i spoke with on the phone, who i will not name, seemed to avoid me when i went in, even though i made it clear who i was when he was walking by several times. With that being said, i will not be returning for their service, and hopefully i can help someone else out there. More