Kelly Nissan of Woburn

To Nissan Customer Service, I purchased a Nissan Rogue Sport on 8/15/2022 from Kelly Nissan of Woburn, complete with bumper-to-bumper insurance coverage. It has been slightly over a year since I acquired Sport on 8/15/2022 from Kelly Nissan of Woburn, complete with bumper-to-bumper insurance coverage. It has been slightly over a year since I acquired the vehicle. On 1/23/23, I brought my car in for its very first oil change, during which issues came to light. After approximately 15 minutes of driving, the brake warning light would illuminate, only to disappear shortly thereafter. I asked the mechanic to investigate the cause, but they couldn't identify any issues. Since then, the warning light has become even more frequent. Then, on 6/6/2023, Nissan contacted me to bring the car in because they had identified the issue. They stated that OEM Nissan parts needed to be replaced. I followed their recommendation, yet the issue persists. On 7/31/2023, I brought the car in once more, and it was returned on 8/2/2023. The brake light issue was fixed, but I encountered two new problems: the driver dashboard screen no longer displayed the total miles and current speed (speedometer). Subsequently, on 8/23/2023, I brought the car back in for repairs, and I was informed that the issue had been resolved. The technician and cashier assured me that everything was in order, and I paid the inspection fee. However, on 8/24/2023, when I brought the car in for inspection, it failed. I was not informed of this failure. On 9/24/2023, my husband noticed the "R" sticker on the car window inspection's sticker and inquired about it, only to discover that the car had failed inspection, and no one had informed me. On 9/25/2023, I returned to the dealership, expressing my lack of interest in keeping the car and requesting a refund. The dealer directed me to contact Nissan Consumer Affairs directly, resulting in case #49737643. I was informed that the resolution would be provided within 10 days, but as of now, the case remains unresolved. During this time, I have been using the car for work, despite my concerns about its failed inspection. I have contacted the dealer, requesting to leave my car with them and obtain a temporary replacement. The technician promised to call me back, but the dealer has not followed up. Upon reviewing the inspection letter, I realized that the car must be fixed within 60 days from 8/23/2023, with the deadline being 9/23/2023. Unfortunately, my case has made no progress during this time. Today I received a phone call from Nissan Consumer Affairs and they said that they have nothing to do with my car and that I have to directly deal with the dealership. More

Rude and obnoxious and lazy. I walked in for the first time there to try an Armada. He said he's seen me which isn't true. Then proceeded to tell me 3-4 times he doesn't have any I walked in for the first time there to try an Armada. He said he's seen me which isn't true. Then proceeded to tell me 3-4 times he doesn't have any pre-owned cars, but I've never gotten a pre owned car in my life. We walked far together to look at a car. Then he asked about the sun roof. I'd like to see that model. He didn't have the key. So he wanted us to walk all the way back with him. What's the point? I told him I'd wait for him to get the key and come back. He gets the key, unlocks it from a distance, and ditches us. Real professional. This guy is a joke. He should be fired. More

I've bought 3 vans over the years from Kelly Nissan and its been a good experience, but things have changed. I was quoted one number for some service, had one of my drivers drop the van off, when I go to p its been a good experience, but things have changed. I was quoted one number for some service, had one of my drivers drop the van off, when I go to pick it up, the price has doubled. They would not honor their quote because they claim to have told one of my drivers (though he says it didn't happen). I would avoid at all costs More

Always great service and friendly staff. That is why I have been coming to this dealership for the last ten years. That is why I have been coming to this dealership for the last ten years. More

I highly recommend Kelly Nissan to my friends and family. The service department are always very accommodating in helping me get an appointment around my very schedule which is always helpful. I just want to The service department are always very accommodating in helping me get an appointment around my very schedule which is always helpful. I just want to thank Briana for always going above and beyond which I’m very grateful. Thanks Joe More