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Kelly Volkswagen

Danvers, MA

4.6
945 Reviews
At Kelly Volkswagen, we know our VW customers and your needs. Our Volkswagen professionals in sales, service, and parts are dedicated to addressing all of your VW needs. We offer a new state-of-the-art Volkswagen service facility with only top-of-the-line equipment to better service our loyal VW customers. Our Volkswagen sales professionals promise to deliver you the highest level of satisfaction when you visit our Danvers, MA dealership on Route 114. And did we mention we are the largest Volkswagen dealership in the United States? Our team at Kelly Volkswagen invites you to visit our dealership today, or browse our selection of quality new and pre-owned Volkswagen models, Volkswagen services and parts, and much more at our website.
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72 Andover St.

Danvers, MA

01960

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Showing 945 reviews

October 18, 2018

Quick and easy. I thought going to buy a new car with a two week old baby would be a hassle but everyone at Kelly Volkswagen made it quick and easy. Ramon was friend More

by Littlelisa41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barry Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon Bejaran
Nov 14, 2018 -

Kelly Volkswagen responded

"We make it easy" is our motto for a reason Lisa! We are glad that you experience was hassle free and that Ramon made it run so smoothly. Thank you for the recommendation.

October 06, 2018

Wonderful service rep Marc Ruiz could not have been more helpful. I will try to work with him on future. The dealerships electronic records system needs work as each time I More

by Neal123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Ruiz
Nov 14, 2018 -

Kelly Volkswagen responded

That is very kind of you to say Neal! Mark is great and we are glad that you had the opportunity to work with him. Thank you for sharing!

September 28, 2018

New service advisor Service advisor is Mark. I can tell he was new to the dealership, but he was pretty helpful. The only thing that bothered me was that he said tire rot More

by Jeff.w18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Ruiz
September 26, 2018

60,000 mi service and air bag campaign Pleasant and Professional! Every item on my list was done correctly. Dave Poirier is very organized and courteous. Inspection sticker was put on neatl More

by Ed123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No, Dave Poirier
Oct 01, 2018 -

Kelly Volkswagen responded

Thank you Ed! We are glad that everything was done to your satisfaction-we wouldn't expect anything less!

September 25, 2018

VW recall I recieved a letter from VW starting an ECM recall and to schedule an appointment with a VW dealership. I called Kelly VW in Danvers Ma and got in on More

by VW2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
Oct 01, 2018 -

Kelly Volkswagen responded

That's awesome! We are happy that everything was done in a timely fashion.

September 23, 2018

Great experience Mo was a great no pressure salesman that treated us kindly. We were able to quickly arrive at a fair price and would recommend kelly vw to anyone purc More

by Ponderstibbons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe Kabbaj
Oct 01, 2018 -

Kelly Volkswagen responded

We really appreciate that! Mo always goes the extra mile for his customers and we are pleased that you had a great experience working with him. Thank you for the recommendation.

September 22, 2018

Service Department Rachel was very nice as usual. Service was very quick and I was back on the road In no time. Thank you Rachel Eric Walker More

by Eric41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2018 -

Kelly Volkswagen responded

Thank you Eric! Both Rachel and the rest of us here really appreciate your review.

September 21, 2018

Quick and painless Bought a car with Daniel Snow. The process was quick and painless compared to my past experiences where the sales rep disappears for 30 minutes each More

by Cargal23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barry Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Richard, Daniel Snow
Oct 01, 2018 -

Kelly Volkswagen responded

We love to hear that! Thank you for sharing your experience with Daniel, we are glad that the overall process went so smoothly.

September 20, 2018

Great service, wonderful dealership. Great experience Price was way lower than competition. Offered but did not push the extras. Very respectful, responsive. Very professional delivery (bought from out of More

by Akehas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Snow
Oct 01, 2018 -

Kelly Volkswagen responded

That is great to hear! We look forward to working with you in the future.

September 11, 2018

Fast & timely service, good customer service fast, timely, friendly and good customer service. Efficient, plesant, service. Rates on windshield wipers were reasonable, and the inspection sticker, More

by carservice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan - at service
Oct 01, 2018 -

Kelly Volkswagen responded

You deserve the best! Thank you for sharing your experience with us.

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