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Kelly Volkswagen
Danvers, MA
944 Reviews
At Kelly Volkswagen, we know our VW customers and your needs. Our Volkswagen professionals in sales, service, and parts are dedicated to addressing all of your VW needs.
We offer a new state-of-the-art Volkswagen service facility with only top-of-the-line equipment to better service our loyal VW customers. Our Volkswagen sales professionals promise to deliver you the highest level of satisfaction when you visit our Danvers, MA dealership on Route 114. And did we mention we are the largest Volkswagen dealership in the United States?
Our team at Kelly Volkswagen invites you to visit our dealership today, or browse our selection of quality new and pre-owned Volkswagen models, Volkswagen services and parts, and much more at our website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 944 reviews
September 08, 2018
Extremely relaxed experience Our first experience at this Dealership. Anthony and Josh in Sales were very helpful, and our business process with Barry in Finance was completed wit Our first experience at this Dealership. Anthony and Josh in Sales were very helpful, and our business process with Barry in Finance was completed with absolutely no fuss or pressure. It was a pleasure doing business with Kelly Volkswagen. More
by ANDY.CAREY
Helpful September 06, 2018
Rocky start After having a rocky start with Kelly Volkswagen and writing about my experience on DealerRater, I almost immediately got a call at 7:45AM the follow After having a rocky start with Kelly Volkswagen and writing about my experience on DealerRater, I almost immediately got a call at 7:45AM the following morning from the dealership assistant general manager, Said Bousbaa. While I was not able to return his call until the afternoon, I did speak to him directly over the phone. He addressed most the issues I had and said he would work with me to upgrade my dealer experience. I met with Said this morning and he introduced me to the service manager. (I believe his name is Greg?) One of my main concerns that had not been addressed before was 2 tiny chips on the hood of my car. Both managers came out to look at the spots & we determined that ordering touch up paint was the best way to go. Said answered most of my other questions, while one of the other product specialists (i apologize, I do not remember the young woman's name) answered a couple of other questions when Said was pulled away. Because of Said's attention to my concerns, I have gained back confidence and feel assured that this dealership will address my needs going forward. My mind is at ease now and I can now enjoy my new "ride". More
by snwdiva
Employees Worked With
Said Bousbaa
September 04, 2018
Oil change Excellent service, got in and they dropped me off at work. Rachel is outstanding to work with! I got text and a call when my car was finished. Excellent service, got in and they dropped me off at work. Rachel is outstanding to work with! I got text and a call when my car was finished. More
by Erik1059
Employees Worked With
August 30, 2018
Friendly and Efficient It was easy to get the appointment, and the service was completed in a timely manner. The waiting area was pleasant. I love my VW! It was easy to get the appointment, and the service was completed in a timely manner. The waiting area was pleasant. I love my VW! More
by Redvw
Employees Worked With
Chris Richard
August 29, 2018
My service advisor I am so glad to have Rachel DeSilva watching over my service visits. She is the BEST. She is a terrific listener and is very thorough with her follow I am so glad to have Rachel DeSilva watching over my service visits. She is the BEST. She is a terrific listener and is very thorough with her follow through AND she has s great smile....:-) More
by AWS
Employees Worked With
August 21, 2018
Ocean Gal loves VW Treated very nice with respect for an older customer. Explained well. Will recommend to others, friends and family. Look forward to picking my leased Treated very nice with respect for an older customer. Explained well. Will recommend to others, friends and family. Look forward to picking my leased vehicle. . More
by Oceangal78
August 18, 2018
Very professional Awesome experience! Everyone there was so kind and worked with our price range! Fastest of any dealership by far getting my new car rady for us. Than Awesome experience! Everyone there was so kind and worked with our price range! Fastest of any dealership by far getting my new car rady for us. Thanks again! More
by Marieanna
Employees Worked With
Ramon Bejaran, Ray Rondeau
August 12, 2018
Always Easy Rachel DaSilva and the service team keep things consistent with Kelly VW's theme of making it easy. I had 2 recalls, a warranty repair, an oil change Rachel DaSilva and the service team keep things consistent with Kelly VW's theme of making it easy. I had 2 recalls, a warranty repair, an oil change, alignment, new wipers, and a tire rotation and balance all completed in one visit with being provided a new Jetta loaner. My 2013 VW CC came back in perfect shape with a nice showroom new car wash to boot. And the price was right, too. My only minor criticism is that the iPhone cable at the charging station was broken and it would be great if that can be fixed. More
by 13VWCC
Employees Worked With
August 10, 2018
40,000 miles service And check-up Hey, There Thank You For The Service And Timely Matter For The 40K On My Car. You Guys Are GREAT !!!!!! And Professional. See You Soon. Hey, There Thank You For The Service And Timely Matter For The 40K On My Car. You Guys Are GREAT !!!!!! And Professional. See You Soon. More
by philjan1960
Employees Worked With
Dave Poirier
August 09, 2018
2017 Passat This is the second Passat I bought from Kelly VW. They have always treated me like a VIP, professionally, friendly and fairly. Their service departmen This is the second Passat I bought from Kelly VW. They have always treated me like a VIP, professionally, friendly and fairly. Their service department is excellent. They have taken superb car of my cars for over 6 years and I depend on my car for business travel. I will continue to purchase and service my VW's at Kelly. More
by JK69542
