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Ken Ganley Chrysler Dodge Jeep Ram Mentor

Mentor, OH

4.9
1,766 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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8505 Mentor Ave

Mentor, OH

44060

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Showing 1,766 reviews

February 15, 2021

We are thrilled with our new 2021 Rebel. We are even more pleased by how easy Luis made the process. Luis made the deal for us. Luis was professional, knowledgeable and responsive. He made it a seamless proc More

by Markohiopilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Uber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Huxel, Luis Galvan, Bobbi O'Lander
Feb 16, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi Mark- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a positive review. We're thrilled to hear Luis, Al, Whitney, and Bobbi were able to help you find a great Rebel and made your overall experience at our dealership seamless. If you ever need help with your brand new 2021 Rebel, feel free to give us a call at Ganley Village Chrysler Dodge Jeep Ram FIAT.

February 14, 2021

This place was awesome. I would give them 10* if I could. The entire service and experience was impeccable and very smooth. Alex and Jeff were very friendly and honest and did everything they possibly could More

by Zdenko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander (Stan) Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thanks for taking the time to leave feedback! We're so glad that we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do! Take care

February 12, 2021

1st time ever at this dealership, bought a Toyota on Thursday 1/21/21. Jeff Williams was great as my sales rep. Only reason I gave them 2 stars is because of the end of the sale. I had asked the day bef More

by Drew_Y
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paula Paglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hasell Reynoso-Restly, Bobbi O'Lander
Jan 27, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Drew, Thank you for taking the time to share detailed feedback regarding the purchase of your Toyota and and questions you had. We always want to provide a positive customer service experience. If there is anything further I can be of assistance with or look into further for you, please reach out to me directly with your preferred contact details. Once this information is received, I will be in contact within the next 24-48 hours. Best, Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

Jan 28, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for providing your phone number, Drew. I have made note of it, and recommend you remove it for your safety. I will speak with you soon. Sarah LaPuma Business Development Manager Ganley Village CDJRF slapuma@ganleyauto.com (440) 210-5449

Jan 28, 2021 -

Drew_Y responded

Hi Sarah. My cell number is best number.. Usually best to text first befire calling. If I'm at work i cannot answer my phone. Thanks

Feb 05, 2021 -

Drew_Y responded

So it's been 6 days since you responded. Still have yet to hear from ANYONE. Your initial response said you would be in contact within the next 24-48 hours. Here we are 6 days later and I haven't heard from you. *UPDATE* it has now been 9 DAYS since you claimed you would contact me. I haven't heard anything from ANYONE! At this point I wish I could return the vehicle. Very disappointed

February 08, 2021

This was my first time going through the leasing process and I had already had bad experiences at a couple other dealers, but Nick made the process easy. He was knowledgeable and patient and worked with the More

by emurfey
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thanks for trusting us at Ganley Village Chrysler Dodge Jeep Ram FIAT to take care of your first leasing experience, Nick. Congratulations on your new Jeep! If there is anything else we can be of assistance with, please do not hesitate to reach out. We hope you have a wonderful day!

February 08, 2021

They gave us a fair price up front for the car we purchased, with a fair offer on the vehicle we were trading in for the purchase. We had a great sales specialist that spent time going over the vehi More

by dphe25
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Galvan
Feb 09, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the great review! We are happy to learn that you got a fair price for your trade-in and that you got a wonderful new car! Congratulations on your purchase; Ganley Village Chrysler Dodge Jeep Ram FIAT appreciates your business.

January 31, 2021

By far the best experience I have ever had buying a new vehicle. Nicholas was very knowledgeable and answered every question I had and was available throughout the whole buying process. I really can’t say More

by Roboh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Woodruff
Feb 01, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

We are thrilled to know you had the best experience Ganley Village Chrysler Dodge Jeep Ram FIAT. Congratulations on your vehicle. We wish you many happy miles. Have a wonderful day!

January 31, 2021

Nick was very knowledgeable and friendly. We did not feel pressured to buy. Will most likely come back and see him whenever we are in the market for another vehicle. More

by kathynizen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Hi there, thanks for the kind words with Nick and our team! It was great working with you. We hope you consider us again.

January 30, 2021

Nicholas Campola was easy to work with. He made the process smooth and painless. I'm going to recommend others to him in the future. More

by mr.nicholas86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Ganley Village Chrysler Dodge Jeep Ram Fiat!

January 27, 2021

Nick was very helpful and knowledgeable. He exceeded my expectations. The rest of the staff was great too! Thanks for everything. I love my new Jeep! More

by rwillett81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Mcintire
Jan 28, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

Thank you for the kind review! Nick was happy to help you with everything. Enjoy your Jeep!

January 27, 2021

Nicholas was very helpful, professional, and very respectful of my time. This was our 1st time at Ganley and I will buy in the future from them again! Thanks again....I appreciate Nicholas and the st More

by Ashtabulafans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Uber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Campola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Ken Ganley Chrysler Dodge Jeep Ram Mentor responded

We love hearing this! Thank you for the kind review. We look forward to your next visit at Ganley Village Chrysler Dodge Jeep Ram Fiat.

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