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Ken Ganley Chrysler Dodge Jeep Ram Mentor
Mentor, OH
1,787 Reviews
Ken Ganley CDJR Mentor was established in 1966 and has been awarded the Chrysler Five Star Excellence Award. We strive to deliver the best customer service in Lake County. We believe in a high quality of work and we are always ready to help get you into a vehicle and back on the road! We will do everything possible to exceed your every expectation while delivering a customer service experience unmatched in our industry!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,787 reviews
September 06, 2018
The best car buying experience I have ever had. I had been looking for cars for a few months and visited numerous dealerships around the area. Nothing beats the experience I had with Ganley. The sal I had been looking for cars for a few months and visited numerous dealerships around the area. Nothing beats the experience I had with Ganley. The salesmen, Nick Mcintire and the rest of the staff were extremely helpful and made me feel comfortable with the whole process. I got a great deal on a car that I am extremely happy with! More
by DavidMatthewCummings
Employees Worked With
Nick Mcintire
August 23, 2018
Jeep lover Our sales man Zaid is awesome. He was so great finding my daughter a great Jeep Cherokee. Walked us through the whole process with a lot of TLC. He Our sales man Zaid is awesome. He was so great finding my daughter a great Jeep Cherokee. Walked us through the whole process with a lot of TLC. He is not just a good sales man he is a caring sweet man. Thank you so much Zaid. More
by Olbetsy
Employees Worked With
Zaid Alsaifi
August 22, 2018
Great Team that worked together to make my SUV sale perfect Mike Campola and Henry Bailey worked to expedite an out of state Jeep Grand Cherokee sales for my family. The process was easy as they handled every Mike Campola and Henry Bailey worked to expedite an out of state Jeep Grand Cherokee sales for my family. The process was easy as they handled every detail and aspect of the transaction and proved to me that there are good guys in the Automotive business. Thanks again gents and we'll be back again! More
by Coach Zuri
Employees Worked With
Mike Campola (GM) , Henry Bailey
August 21, 2018
Worst Service I have ever experienced Do not bring your vehicle in for service! I have had the worst experience and the customer service has been terrible. Brought my 2016 Jeep in for an o Do not bring your vehicle in for service! I have had the worst experience and the customer service has been terrible. Brought my 2016 Jeep in for an oil change there for the first time and found out they didn't put oil in it. Car was stalling out and lights were on so I brought it to another dealership to find out there was no oil put in my car causing all the issues and having to replace other parts that went bad due to not having oil. I called and talked with the service manager and a manager and was told I could take time out of my day and inconvenience me to bring it in for them to look at my car but I would have to pay for it all. They were not friendly. Would never recommend the dealership for service work. More
by jeepgirl01
August 18, 2018
Flawless experience Troy was awesome, very polite, not pushy, willing to work with you in any way. Sales manager was great too. Wonderful experience, will return and glad Troy was awesome, very polite, not pushy, willing to work with you in any way. Sales manager was great too. Wonderful experience, will return and gladly send others that way. Thank you all! More
by Jrice86
Employees Worked With
August 14, 2018
wouldn't even give numbers I went here because I was able to run numbers over text messages, no problem. Numbers looked good. went into dealer got told they won't run numbers b I went here because I was able to run numbers over text messages, no problem. Numbers looked good. went into dealer got told they won't run numbers because trade wasn't at the dealership, doesn't make any sense to me....my wife had the trade at work with her, so honestly didn't think it would be a problem, thought well if they will over text if I should up we can really get down.....I was wrong. more than happy to run stuff over the phone, texting at that....but you show up and they won't do anything...shame....my sales person isn't even listed below, his name is James More
by 08ramguy
Employees Worked With
August 11, 2018
My experience at dealership My salesperson Nick McIntyre was fantastic and very helpful! The whole staff they I came in contact were great as well. I would recommend dealership. My salesperson Nick McIntyre was fantastic and very helpful! The whole staff they I came in contact were great as well. I would recommend dealership. More
by Jen
August 07, 2018
GANLEY EXPERIENCE I've been doing business with this dealership since 1995. They're wonderful people that know you by name when you walk in the door and except for rout I've been doing business with this dealership since 1995. They're wonderful people that know you by name when you walk in the door and except for routine maintenance we only see the sales staff once every 3 years. They're great. More
by rose.smith
August 06, 2018
"Good experience" Exon was extremely helpful and knowledgeable. He made the whole purchase process pretty painless. I would definitely recommend him to handle any purch Exon was extremely helpful and knowledgeable. He made the whole purchase process pretty painless. I would definitely recommend him to handle any purchase in the future. More
by jr
Employees Worked With
Other Employees :
Kaitlyn Hickman, Exon Reynoso, Walter Queisser
August 04, 2018
Offered a month end deal for a car with a known problem I was looking for a certified used Jeep to purchase last week. The Jeep I was interested in had a major squeeking noise during the test drive. Even I was looking for a certified used Jeep to purchase last week. The Jeep I was interested in had a major squeeking noise during the test drive. Even though I was at the dealership for a hour, the mechanics could not resolve the issue. The dealership offered me a "month end" deal that I was willing to agree to but the car was not working well (they still had not resolved the squeeking issue) so I told them to call when resolved. Then, the next day they sent a note back saying that the problem was resolved but that they were resinding the month end offer from the day before. Why would anyone expect a consumer to buy a "certified" car with a known problem This dealership is unprofessional and not trust worthy. AVOID this dealership More
by Paul Moriarity
