Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ken Ganley Chrysler Dodge Jeep Ram Mentor - Service Center
Painesville, OH
152 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
152 Reviews of Ken Ganley Chrysler Dodge Jeep Ram Mentor - Service Center
Sort by
February 23, 2022
Probably worst car buying experience I've ever had. Luis was good and Jeff the finance guy was really good, but everything past that wasn't. From the car being sold from underneath me hours before I go Luis was good and Jeff the finance guy was really good, but everything past that wasn't. From the car being sold from underneath me hours before I got there, to then being available again to the vehicle having multiple issues that the service dept. didn't catch costing me $1700 to fix. Outside of an oil change I'm doubting that the car was thoroughly inspected at all or these things would have been caught. There were even used parts in the glove box that nobody caught that should have been a red flag. I had been looking for that specific car(Nissan Armada) for over a year...glad I have one, just very disappointed that its on me to pay for issues that should have been caught BEFORE it was sold. A. Waldruff More
by awaldruff
Employees Worked With
Angel Woodruff
August 05, 2021
brought my wrangler in for warranty repairs after the problems where figured out the advisor kept claiming none of my repairs where covered by either my extended warranty nor my jeep cpo warranty. after problems where figured out the advisor kept claiming none of my repairs where covered by either my extended warranty nor my jeep cpo warranty. after refusing to do anything thing to figure out the issues i had to contact that company's to find out all repairs where to be covered by jeep cpo warranty. the advisor still refused to do anything to figure out the problem. he finally figured out that when the dealership registered my name with jeep they spelled it wrong told me all parts would be ordered and that i would have my wrangler back by friday ( this was on monday) at that time i asked that if there was any issues at all about getting parts or getting it done by friday to call me and let me know i also asked for a quote to get spark plugs done. come thursday have yet to get my quote or any word of any delays. i call mark in service who then informs me they cant get my parts even thought i asked to be let know on monday. he also blows off the fact that he completely forgot to get my quote. mark absolutely refused to do his job or communicate with me at all in this matter. he is by far the worst service writer i have ever delt with and i work at car dealerships with service advisors every day . my family has been doing business with village dodge since 1988 and we will never do another dollar with them again. i personaly cant wait for fca to pull their franchise More
by Mike
Employees Worked With
mark
February 23, 2021
Needed a tonneau cover for a 2020 ram with rambox. Ron was extremely helpful and even applied a discount I was unaware of. Consistent great service from this dealerahip was extremely helpful and even applied a discount I was unaware of. Consistent great service from this dealerahip More
by Nmonaco
Employees Worked With
November 25, 2020
Just wanted to thank Mike for listening and explaining why I had problems and what to do to help fix my problem. I believe he went over and beyond to help me out. why I had problems and what to do to help fix my problem. I believe he went over and beyond to help me out. More
by mstrgags
Employees Worked With
Mike Thomas
October 12, 2020
Justin is awsome always very courteous and professional, Very helpful with all needs, Handles all needs promptly and keeps you notified of all work done. Very helpful with all needs, Handles all needs promptly and keeps you notified of all work done. More
by speedcitymusclecars
October 10, 2020
Great dealership, but the service department is horrible. I was in for service where I had SCHEDULED and appointment. I sat in the waiting room looking at my car sitting there. After waiting for almost an I was in for service where I had SCHEDULED and appointment. I sat in the waiting room looking at my car sitting there. After waiting for almost an hour with no update, I got up to take my car. I received no explanation, just "sorry". Why bother scheduling appointments when it doesn't matter? Why not let the customer know things were running late? Why not offer some other option or alternative time? More
by kovacja1
Employees Worked With
May 06, 2020
Troy is great and service department is great as usual. They took care of my issues and very professional. They got me in and out quickly They took care of my issues and very professional. They got me in and out quickly More
by Dave.friedman
May 01, 2020
Top in there class well trained and they know to fix cars and trucks. The 1st time very professional and understands the customer needs perfect and trucks. The 1st time very professional and understands the customer needs perfect More
by Donrieco2
Employees Worked With
Other Employees :
Mike Thomas, Fred Gale, Ken Bender, Jacob Jakovlic, Bill Knauer, RJ White, Mike Zook, Brad Molyneux
April 25, 2020
Metal piece in tire Tire was replaced free of charge due to warranty that I purchased when I purchased truck and is part of the electronics warranty that was offered at t Tire was replaced free of charge due to warranty that I purchased when I purchased truck and is part of the electronics warranty that was offered at time of purchase. More
by Coyote82
Employees Worked With
Walter Queisser, Mike Thomas
April 22, 2020
Very professional, courteous and helpful staff. Flexible with appointment scheduling. Able to assist with me regarding my questions and concerns. Would highly recommend Ganley Jeep for service. with appointment scheduling. Able to assist with me regarding my questions and concerns. Would highly recommend Ganley Jeep for service. More
by Thereseh289
Employees Worked With
Do not know the name of the person that helped me, but he was fantastic. Very professional and helpful. Would highly recommend him.
