Ken Ganley Ford Norton

I was pleased with the customer service I received from Aaron and Brandon. Aaron answered all of my questions and did not use high pressure tactics. Brandon made the financial end painless and efficient Aaron and Brandon. Aaron answered all of my questions and did not use high pressure tactics. Brandon made the financial end painless and efficient. Both gentlemen provided excellent customer service and represented Ganley Ford in a manner that Ganley can be proud of. More

Aaron was very efficient and made the process very quick and easy. I will recommend Ganley to all my friends and family. and easy. I will recommend Ganley to all my friends and family. More

Everyone at the Ganley Ford dealership are amazing to work with. They made the entire process of buying a used car easy and very enjoyable. Austin really went above and beyond for us today, I can’t recom work with. They made the entire process of buying a used car easy and very enjoyable. Austin really went above and beyond for us today, I can’t recommend him enough. More

Very helpful. ..I feel hopeful about the service I received and the level of commitment was above and beyond ..I feel hopeful about the service I received and the level of commitment was above and beyond More

If I could give Mike Hartley more than 5 stars I would. I had my 2015 Lincoln Navigator sent to your shop for a pretty major repair that was covered by my warranty. The large local dealership in Akron that I had my 2015 Lincoln Navigator sent to your shop for a pretty major repair that was covered by my warranty. The large local dealership in Akron that I purchased it from was not capable of doing the work so they sent me to Ganley. From the moment I interacted with Mike, he took charge of the situation and was on it every step of the way. He worked directly with the other dealership to make sure they followed through on their warranty and he held them accountable and believe me, it wasn't an easy task. He was awesome in communicating daily (sometimes multiple times per day) to keep me in the loop and informing what I needed to do from my end. If there was a way to teach customer focus and empathy lessons in the auto business, Mike Hartley could teach a master class. After a week of having my car in the shop (primarily due to the lackluster performance of the dealership I purchased it from) our car was repaired by Mike and his team of well trained and extremely competent team. I can't thank him enough. I plan to bring my vehicle to your dealership for its' routine maintenance now thanks in part to the service that Mike provided. He really went the extra mile to make sure everything was handled correctly. I wish there was a way to bottle his customer focus, empathy and down to earth nature for others in the industry to learn from. Kudo to Mike and the team at Ganley Ford in Akron. Thanks again! Mike C. More

It was a pleasure doing business with You! We have nothing but good things to say about the people that helped us purchase our truck.They were Fast and easy to work with.We were in and out in n We have nothing but good things to say about the people that helped us purchase our truck.They were Fast and easy to work with.We were in and out in no time. More

The staff was very friendly and helpful! They got my Ford F150 running to perfection again. The service manager was a lot of help to. They got my Ford F150 running to perfection again. The service manager was a lot of help to. More

The hours charged for the service was more than what was recommended online when looking at to replacing the parts that they did also was upset with the additional charge to hook it up to the computer. Ever recommended online when looking at to replacing the parts that they did also was upset with the additional charge to hook it up to the computer. Everyone was very polite. My only disappointment was a number of hours charged on the bill for labor rover recommendations from different parts dealers online. More

Got us in and out, no problem. Did what seems to be a good job. Did what seems to be a good job. More

I worked with Dez and have been for awhile to find the right car for me. It finally happened today. He is an amazing car salesman and always has a smile on his face. Highly recommend using him for a sales right car for me. It finally happened today. He is an amazing car salesman and always has a smile on his face. Highly recommend using him for a salesman. More