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Ken Ganley Ford Norton

Norton, OH

Overview
Employees
Reviews
Vehicles
4.8
3,141 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,141 reviews

September 21, 2023

They withheld some important issues about the truck . .I voiced my thoughts...the salesman dident seem to care. More

by Mark
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Sean Pangburn
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Sep 29, 2023 -

Mark responded

only receved 1 key,..tires were original 65 thousand miles..they claimed they had more then 50% tread left..my dealer said they were less,..i watched him check them..,my dealer was right..i bought mudflaps for the truck when i was installing them thats when i noticed the damage to the rear of the truck..i bought this truck because it had a clean carfax,.(so i thought)...i trusted this dealer on everything cause of the long distance from me...if i have seen this truck in person..i would not have bought it for anywhere close to the price...very disappointed i was took advantage of.

Nov 08, 2023 -

Mark responded

nobody has made any attempt to make right selling a wrecked truck to me with supposedly clean carfax,.

September 21, 2023

It was an amazing experience they were very helpful for my situation I couldn't be more happier. More

by aporrazzo358
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Zuppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

September 19, 2023

They are always very helpful and informative. We have been customers for over 17 years. More

by chandler1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
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Sep 20, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Sep 21, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 19, 2023

Friendly, knowledgeable, courteous to my asks, needs and situation. The dealership is clean and approachable. I look forward to doing business with Franco and the team at ganley. More

by leslievneal
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Temsey
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Sep 20, 2023 -

Ken Ganley Ford Norton responded

Thanks, Leslie, for your feedback on your recent visit to Ken Ganley Ford Norton. It's great to hear that Franco was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

September 17, 2023

Was able to schedule my service without too long of a delay, and they finished it the same day. Brianna was a pleasure to work with! More

by dmw_4814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear Brianna was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Sep 19, 2023 -

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. We are always more than happy to assist you if anything else comes up. Take care!

September 12, 2023

I just bought the car on August 7th and I have had to bring the car back for service and Deven was not easy to schedule a service appointment with. I had to have my salesman Desmond schedule the appoint More

by jenaeaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deven Legg
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Sep 16, 2023 -

Ken Ganley Ford Norton responded

Hi, we regret to hear that you had this experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

September 11, 2023

No one has contacted me back at all about my experience. My car is still not repaired and I keep trying to reach out to the general manager and he is ignoring me. You did not honor your contract. You sold m More

by kerristigger74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tom Yerace
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kneebusch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, zero stars. John-zero stars. Kevin-zero stars. Devon in repairs-zero stars. The general manager, Tom Yerace-zero stars, Christian Rodriguez, Deven Legg
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Sep 11, 2023 -

Ken Ganley Ford Norton responded

Hi Kerri, we are surprised and disappointed to read your review. The 14-day, 1,000-mile warranty is offered by Ford on certified used cars. That warranty has expired. We gladly tried to trade you out of the vehicle, but were unable to do so. We repaired the transmission under warranty. As we told you, the part needed to repair your air conditioner is under warranty and it is on national back-order. When the part arrives, we will repair the air conditioner. We would be happy to fix your brakes but there was nothing wrong with them. We do not turn down legitimate repair work because that's how we make a living. We also don't perform unnecessary repairs because that would be unethical. The vehicle is not a lemon. It is common for any vehicle with over 100,000 miles to need maintenance and/or repairs. This is why we provide customers with warranty’s and why your warranty covered your vehicles issues. Stating that no one has contacted you about your experience is untrue. You met with our Sales Manager Kevin on 8/28 and our Customer Relations Manager called you on 8/30. We believe that we’ve done everything possible to help you and honored any / all contacts. We feel that we have been nothing but professional and always serve our customers with utmost respect. It is truly disappointing to hear such statements as we pride ourselves on quality customer service at all times. We will promptly notify you when the part comes in and complete the repair of your vehicle. Thanks!

Sep 11, 2023 -

kerristigger74 responded

The warranty had not expired when I called in and talked to the rudest sales manager, Matt on 8/4/2023 and I told him I didn't want the car and I wanted to bring it back. Matt said that was NOT an option, on your recorded line. I have made several attempts to speak to the general manager and he has not contacted me at all. When I made an appointment to talk to the general manager I was met with Kevin, another SALES manager and he ran my credit again after running my credit 5 times at the beginning of the month. You say you were attempting to put me in another vehicle but I was not shown another vehicle and Kevin ran my credit an additional 4 times. I am still unsure of what vehicle you were attempting to put me in?? It is obvious that if you run credit on the 1st and take my credit score down 30 points from all the inquiries, that the score would be lower at the end of the month when I met with a SALES MANAGER. The General Manager still has not reached out to me. Any car that has a transmission go out and the AC 2 days after you drive it off the lot, is a lemon! I specifically told Cristian that I did NOT want a vehicle that I had to constantly repair and AC was very important, that is why we test drove to pick up my husband because of his need for strong AC. So everything you are saying sounds good for ratings here, to make it appear as if you tried to make me happy with this junk car but its actually disgusting how you all save face and make your ratings look good when they are not coming from me. I also told Cristian many many times that I didn't want to purchase a car over 100,000 miles on it and AC was very important. I told him I didn't want to purchase a car that was the only one offered to me. Now I know why you were so quick to sell this junk to me! it is a LEMON! JUNK! every time I said NO, Christian came back from talking to John at the podium and said "I have good news" You kept adding warranties on to this junk lemon to make me buy it! If your are implying that I am making things up things wrong with the vehicle I will also have it inspected by a reliable mechanic shop. Also Devon said that the brakes squeak because the car sat for too long?? The brakes are still squeaking a month later and the car still veers to the right.......

Sep 11, 2023 -

kerristigger74 responded

The warranty had not expired when I called in and talked to the rudest sales manager, Matt on 8/4/2023 and I told him I didn't want the car and I wanted to bring it back. Matt said that was NOT an option, on your recorded line. I have made several attempts to speak to the general manager and he has not contacted me at all. When I made an appointment to talk to the general manager I was met with Kevin, another SALES manager and he ran my credit again after running my credit 5 times at the beginning of the month. You say you were attempting to put me in another vehicle but I was not shown another vehicle and Kevin ran my credit an additional 4 times. I am still unsure of what vehicle you were attempting to put me in?? It is obvious that if you run credit on the 1st and take my credit score down 30 points from all the inquiries, that the score would be lower at the end of the month when I met with a SALES MANAGER. The General Manager still has not reached out to me. Any car that has a transmission go out and the AC 2 days after you drive it off the lot, is a lemon! I specifically told Cristian that I did NOT want a vehicle that I had to constantly repair and AC was very important, that is why we test drove to pick up my husband because of his need for strong AC. So everything you are saying sounds good for ratings here, to make it appear as if you tried to make me happy with this junk car but its actually disgusting how you all save face and make your ratings look good when they are not coming from me. I also told Cristian many many times that I didn't want to purchase a car over 100,000 miles on it and AC was very important. I told him I didn't want to purchase a car that was the only one offered to me. Now I know why you were so quick to sell this junk to me! it is a LEMON! JUNK! every time I said NO, Christian came back from talking to John at the podium and said "I have good news" You kept adding warranties on to this junk lemon to make me buy it! If your are implying that I am making things up things wrong with the vehicle I will also have it inspected by a reliable mechanic shop. Also Devon said that the brakes squeak because the car sat for too long?? The brakes are still squeaking a month later and the car still veers to the right.......

September 11, 2023

I have been looking for a new truck with very specific specs and it was a nightmare until I got in contact with Franco and his team! I called every Ford dealership in a 100 mile radius and the only one wh More

by Bella Marcellino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Ken Ganley Ford Norton responded

Congratulations on your new vehicle, Bella! We are so glad that Franco had the opportunity to work with you, and that he and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

September 10, 2023

Staff was very pleasant, easy to work with. Go above and beyond to help get what I was looking for in payment and vehicle More

by Wildblossom_4ever
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Peticca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Sep 12, 2023 -

Ken Ganley Ford Norton responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 09, 2023

Wonderful experience we had today ! Will definitely be coming back in the future. Gavin was very attentive and answered all our questions to the best of his ability. And we had such a p More

by Brooke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Ken Ganley Ford Norton responded

Brooke, We are very happy to hear Gavin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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