Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,374 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership
View Awards

8383 Brookpark Rd

Parma, OH

44129

Directions

By Type

Showing 3,374 reviews

September 09, 2023

This was a very good experience. I would recommend this dealership time after time. I love my new car. Thank you More

by keilarys miranda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike LaScola
Report | Print
Sep 11, 2023 -

Ken Ganley Ford Parma responded

Hi Keilarys, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

September 09, 2023

Thank you so much for the great service! ! The quick time it took was awesome. Again thank you for your hard work! More

by Tara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Ken Ganley Ford Parma responded

Hi Tara, thank you for taking the time to let us know how we did. We hope you have a great day!

September 08, 2023

Courteous, professional. I was inconveniently without car longer than as first told. Sticker shock at charges. BUT car runs great. Mechanical service, itself,, was excell More

by alben20
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
2.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Report | Print
Sep 10, 2023 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

September 08, 2023

We had a very pleasant experience at this dealership. CJ was very accommodating to our time and requests. More

by Mdang
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that C.J. delivered such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

September 07, 2023

The work was peformed quickly and professionally within the promised time. Great job by the service department. More

by YANOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

Sep 11, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 07, 2023

George is always excellent and accommodating! Friendly and efficient service center. Never a worry that my vehicle won’t be treated with respect. Thank you! More

by CORYMCCONVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Sep 08, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Sep 11, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 07, 2023

I don’t think the service center took the vehicle for a test drive. They said they couldn’t hear the issue I described and they didn’t find anything wrong. I heard the noise almost immediately after I left More

by Lee.d.barto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Asano
Report | Print
Sep 11, 2023 -

Ken Ganley Ford Parma responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Someone from our staff will be reaching out to you in the very near future.

September 06, 2023

Pam is the best! Communication is great. Made the process feel seamless. Looking forward to my next Ford! More

by thorvath73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear that Pam and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 05, 2023

Ken Ganley Ford staff all around was very helpful and assisted Melissa and I with all our questions and needs. Very satisfied customers. Definitely will be back!!! More

by Eac0403
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Report | Print
Sep 06, 2023 -

Ken Ganley Ford Parma responded

Congratulations on your new vehicle and thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

September 03, 2023

I had to tell them to put in wiper fluid so I'm not sure if all the services I got were performed employees were nice tho More

by ericdmimssr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Sep 05, 2023 -

Ken Ganley Ford Parma responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time.

Sep 05, 2023 -

ericdmimssr responded

Yes

Sep 06, 2023 -

Ken Ganley Ford Parma responded

Yes

1
...
155
156
157
...
338