Ken Ganley Ford Parma

The new location is great! Austin was wonderful to work with, and this is why it is the second truck I have bought from him. Austin was wonderful to work with, and this is why it is the second truck I have bought from him. More

I have always gotten good service here when it was Gillingham and it continued with Ganley. I have been with Gillingham and Ganley for over 40 years. Gillingham and it continued with Ganley. I have been with Gillingham and Ganley for over 40 years. More

Very impressed with service I rec'd on Tuesday. Was concerned about brakes. Thought had to be replaced. Diagnostic showed some rust on a rotor but brakes showed good on test. What a relief. Will wa Was concerned about brakes. Thought had to be replaced. Diagnostic showed some rust on a rotor but brakes showed good on test. What a relief. Will was very thorough on what would be done and took time explaining what would be done. Very pleased with appt. More

Been with Bob Gillingham for years and hope to have positive experiences with Ken Ganley. positive experiences with Ken Ganley. More

Had vehicle for over a month total. Several parts replaced and issue is still present. When addressed as to why some parts were replaced but did not solve the issue I was told that it w Several parts replaced and issue is still present. When addressed as to why some parts were replaced but did not solve the issue I was told that it would have needed to be replaced anyway. Very disappointed with service for having vehicle for so long and still not finding the root cause. At this point I do not feel comfortable bringing my vehicle back to be charged for more parts and labor. Communication was not great either. I had to call several times to find out the status, a note was left for the manager to give me a call, which never happened. Alicia was an awesome service rep! She communicated well the first time I had the truck in for the issue and listened to my problem to ensure the tech could replicate the issue. The second time around was a different story, I got Will as my service rep. Communication wasn't very good, interrupted while talking to the service manager and didn't communicate well to the technician even though I showed him a video of the problem and relayed exactly what needs to happen to have the issue appear. I will be ensuring I work ONLY with Alicia, if I decide to come back. More

kind listened helpful friendly polite funny informative trustworthy dependable listened knowledgeable enthusiastic happy forward genius trustworthy dependable listened knowledgeable enthusiastic happy forward genius More

Probably the easiest and fastest I ever got into another vehicle. Payment was a little higher than I was wanting, but I understand why, thank you. vehicle. Payment was a little higher than I was wanting, but I understand why, thank you. More

He was very informative. and answered all my questions. He told me how much wear I had remaining on my tires. and answered all my questions. He told me how much wear I had remaining on my tires. More

I came in for a recall job they were very nice and explained everything and they did it very fast i give them an A+ explained everything and they did it very fast i give them an A+ More

Very friendly and helpful. Very easy to deal with. Made my experience a pleasure. Delightful Very easy to deal with. Made my experience a pleasure. Delightful More