Ken Ganley Ford Parma

Everything was perfect from Dave in service handling scheduling for oil change, repairs, parts needed, handling warranty, and valeting the car. Kim and Molly were great on pick up and delivery and every scheduling for oil change, repairs, parts needed, handling warranty, and valeting the car. Kim and Molly were great on pick up and delivery and everyone I talked to was also efficient, helpful and pleasant! Great job all! More

They did exactly what they said, they could do as far as putting me in a brand new car at a price I could afford. I'll definitely use them again in the future! putting me in a brand new car at a price I could afford. I'll definitely use them again in the future! More

Great experience working with Mike and Mark, appreciate their help and attention to my needs. their help and attention to my needs. More

Very friendly and helpful staff knew exactly what work was done and what future work would be.needed was done and what future work would be.needed More

I am so pleased that I was treated just like I was at Gillingham Ford! Still the family owned feel! Great experience! Gillingham Ford! Still the family owned feel! Great experience! More

Helped me get the car I wanted quickly, courteous, efficient, satisfied with the whole transaction efficient, satisfied with the whole transaction More

Elite customer service if you’re buying your first car, truck or suv..go here! truck or suv..go here! More

From the moment Mike Lascola reached out I knew I was going to be treated like family. I built the truck of my dreams online and Mike found the exact truck I wanted, had it shipped in the next day. I going to be treated like family. I built the truck of my dreams online and Mike found the exact truck I wanted, had it shipped in the next day. I didn't have to wait 6 weeks for it to be built and I was immediately on the road. Mike is personable and I never felt pressured or like I was being urged to do something I wasn't comfortable with. Everyone at Ken Ganley Ford Parma was accommodating and friendly. John Ruper, the new car manager, worked directly with another Ken Ganely to trade for my new truck. He set up the install of the spray in bed liner I wanted as well as the ceramic paint protection. And the Day ended sitting in front of the Finance and Warranty PROFESSIONAL, Nick Feruito. He thoroughly explained my options, he knew how to build the warranty package that I could see the value in and get the best use out of. I'm a calculated guy when It comes to spending my money. Good thing Nick had a direct and specific answer for each of my questions about financing, warranty coverage and recommendations. Ken Ganely Ford Parma is an A1 team. Mike delivered my new truck to me, himself, while I was at work, since i was too imparient to wait another day 😅. I couldn't be happier with my truck and from this day forward I will always purchase from Ken Ganley Ford West. More

Since sold to ganley customer service has tanked and worker competence extremely poor. When it was owned by Gillingham went there for over 25 yrs. Taking my business elsewhere!! worker competence extremely poor. When it was owned by Gillingham went there for over 25 yrs. Taking my business elsewhere!! More

Great customer service! Sociable, answered my questions, and then some! Waiting room was clean and there was free coffee!! Sociable, answered my questions, and then some! Waiting room was clean and there was free coffee!! More