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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
4,681 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 4,681 reviews

May 16, 2024

Pleasant, helpful and willing to answer any questions! Will be happy to return to your dealership! More

by lakegirl951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 16, 2024

I have been to several dealerships around town. This was the 1st one where more than one person greeted me. Customer service was great! And they are the only one who got the sale 😀 More

by AnneW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike LaScola
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May 16, 2024 -

Ken Ganley Ford Parma responded

Anne, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 15, 2024

George is always great! He was able to get me in the next day for an oil change. More

by ME13DIDONNA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moga
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May 16, 2024 -

Ken Ganley Ford Parma responded

We are very happy to hear George provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 15, 2024

Agents were polite and courteous, work was done efficiently and quick. Only question l have is l didn't receive a receipt for the work, which was an oil change. The price of $92.00 l thought was ex More

by brownsweek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
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May 16, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that Dave was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

May 15, 2024

The auto service was done within an hour. I was comfortable in the waiting room. Mr. Gillingham would be proud of you. More

by NOV221968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moga
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May 16, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

May 15, 2024

Overpriced also lack of information prior to mechanics assessing car. Wanted to charge me 165 twice for two different diagnostics. ALSO OVERCHARGED ME FOR THE ONE . LIKE I LNOW THINGS ARE HARD RIGHT NOW F More

by Fenix2431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moga, Alicia Jeffery, Will Monske, Scott Acker
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May 15, 2024 -

Ken Ganley Ford Parma responded

We are sorry to hear that you're experience visiting our service center was not a positive one. We would love the opportunity to speak with you about it & address the issues that you had. Can you please email Customer Relations your full name, vehicle info and the best way to contact you JWheatley@GanleyAuto.com thanks!

May 15, 2024

All were professional and timely. A great place to buy a truck! Ford Maverick Hybrid! More

by sundanmach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma. Congratulations on your new Maverick Hybrid!

May 15, 2024

Very professional, the services department is very knowledgeable of it's work and what needs to be done to fix your car. Both times I tooky car in they fixed it in a timely fashion. A+ More

by WJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

May 14, 2024

Kept my informes od process and what work was needed. They had to keep vehicle overnight and made arrangements for a rental car. More

by BONNETT11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Sapienza
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with Tracy, George, and our team. We're glad to hear we delivered such a great experience!

May 14, 2024

Awesome people and great service. Highly recommend anyone and everyone to come here!! And see George! More

by Fernando Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Fernando, and don't hesitate to let us know if we can be of further assistance.

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