Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
4,523 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership
View Awards

8383 Brookpark Rd

Parma, OH

44129

Directions

By Type

Showing 4,523 reviews

February 04, 2023

I was greeted right away. I was shown the car I was interested in and took it for a test drive. Paperwork was quick and efficient. More

by Tjjustice51
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for choosing Ken Ganley Ford West! Congrats on your new purchase. Please let us know if we can be of any more assistance!

Feb 07, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 03, 2023

Amazing customer service is an understatement. Easiest vehicle purchase ive ever made Mark Rezzano and the team went above and beyond More

by Tcamacho1972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Feb 07, 2023 -

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review of your experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 03, 2023

I had a problem with a Ford recall repair. Carlyle made sure my car was repaired very quickly and I was on my may with no fuss. I do not have a problem with a mistake being made. What matte More

by TGSTREZ
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Feb 05, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words for Carlyle, and for taking the time to leave us this wonderful feedback!

Feb 07, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 03, 2023

super friendly. i’m always able to get in and out and they go above and beyond to make sure i’m not making multiple trips to the dealership More

by shannonford
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dave Moga
Report | Print
Feb 05, 2023 -

Ken Ganley Ford Parma responded

It's fantastic to hear that we provided you with great customer service while assisting you. We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

February 02, 2023

I was greeted by Mark with sincerity as I walked into Ken Ganley West for the first time. The experience was smooth throughout and was able to get me taken care of at a good pace. I would recommend them to More

by kenauvil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Ken Ganley Ford Parma responded

Congratulations on your new vehicle! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 02, 2023

The salesman hung up on me when I told him I wasn’t buying a car. More

by Kaleigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Rezzano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore
Report | Print
Feb 05, 2023 -

Ken Ganley Ford Parma responded

HI, Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Feb 06, 2023 -

Ken Ganley Ford Parma responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 02, 2023

They do not provide all the information needed when servicing vehicle. No help or assistance either. They try to get you to buy a new car before fixing what's wrong... if they even do that right More

by Megd374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Overman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Dave Moga, Carlyle Franklin
Report | Print
Feb 06, 2023 -

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Feb 06, 2023 -

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 02, 2023

Customer service is a premium. Sales and financing. Staff were respectful, polite, and friendly. There was no high-pressure sale pitch, nor any condescending attitude. I got what I More

by C Yang
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 02, 2023

They were attentive to my needs and very accommodating. Were patient and answered multiple questions. More

by danadane821
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell
Report | Print
Feb 02, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

February 01, 2023

My car has 1247 miles on it and has been taken in for service twice. Not sure if they know exactly how to fix the issue. Asked the service guy to come listen to the sound my brakes are making. He tol More

by Escape2022
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Dave Moga
Report | Print
Feb 02, 2023 -

Ken Ganley Ford Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly if you would like to discuss this issue in more detail. We appreciate your business and hope to see you again!

1
...
314
315
316
...
453