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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
3,333 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 3,333 reviews

April 20, 2025

I had a great experience at this dealership. Dave Moga helped me out and was very informative and professional. More

by Rigby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 20, 2025

Professional and informative. All questions were answered. The job was done right the first time. More

by Atalib75
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
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Apr 20, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

April 19, 2025

Oil change and tire rotation done in a very timely manner. Service can mean a lot when you go to look for your next car. Your service department hit a home run! More

by cjtu
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
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Apr 19, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

April 19, 2025

Thinking about being talked into a warranty , after thinking it was a deal , and finding out terms of intrest rate was manipulated while warranty full amount THOUSANDS OF DOLLARS ! was added to the ter More

by KULWICKI2179
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Ruper
2.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 19, 2025

Long wai time, given wrong information. Can not fix Ranger because you don’t have the software and don’t know when or if you will get it. I think I bought a lemon More

by PIEZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia Jeffery
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Apr 21, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Apr 21, 2025 -

Ken Ganley Ford Parma responded

Hi Mr. Piezer, as Alicia tried to explain to you, unfortunately Ford has not provided dealerships with an update to fix APIM / Sync screen issues. Once Ford comes up with a solution, we are happy to fix the issue for you. Our Service Manager Jeremy Watson called you this morning 4/21 around 10:49am to discuss your visit so if you can please call him back at your earliest convenience, he can discuss everything with you # 216-325-1538 thanks!

April 19, 2025

The service advisor was nice and knowledgeable kept me updated on the what was going on with my vehicle. More

by terryp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

April 19, 2025

The Best Sales person Madelyn Vega Excellent. And kind I will Refer friends to Ganley Ford.Thanks More

by KYaylor17308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 18, 2025

Came in for a recall. Asked for some help with my taillight and it came back worse than I brought it in. Won’t be returning. More

by roycelemar22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Ken Ganley Ford Parma responded

Hi Royce, as you know, when you brought in your vehicle, you asked us to look at the marker light that was damaged. It was smashed in and we had to remove it to be able to assess the damage. We couldn’t put the damaged piece back in place since it’s broken and you declined having the repairs completed. We made sure that everything was safe on the vehicle and you stated that you’d get it fixed in the future. If there’s something else we can do to help you, please let us know! Feel free to contact our Servive Manager Jeremy Watson at your earliest convenience, he can discuss everything with you # 216-325-1538 thanks!

Apr 21, 2025 -

roycelemar22 responded

Appreciate your response but I did not ask for the marker light to be fixed, I asked for my taillight to be fixed. And because I didn’t get the marker light fixed my request to fix my taillight was ignored. Look at the messages and you’ll see I was clear with what I wanted.

Apr 21, 2025 -

roycelemar22 responded

“In order for our technicians to figure out what the issue was with your taillight, we need to diagnose. Now being the tail light is on the same circuit as the marker light, we needed to remove it to prove the theory. And when the marker light was removed, we verified that was the issue and the full light was working. Since the work was declined, the technician put it all back together exactly how it came in.” So this means the taillight would work with the marker light removed right? The work that was declined was the marker light and NOT the taillight. The reflector was on my vehicle before in there but as you can tell I don’t care about the marker light right now and just wanted the taillight fixed. I simply asked for something to be fixed and you know there was a solution to that and it didn’t get done. If you’re looking for repeat customers you didn’t do your best at achieving that. Anything else?

April 18, 2025

Jeremy thank you for keeping your word and getting my car fixed. I appreciate you and the workers that fixed it. It’s back to 100% now and I’m so thankful. Thank you so much More

by Dshipman1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

April 18, 2025

I was greeted when I first got out of my car. Quickly handled at desk. My wait minimum More

by ANNCONNOLE
Recommend Dealer
Yes
Employees Worked With
Alicia and matt
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Apr 18, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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