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Ken Ganley Ford Parma
Parma, OH
3,505 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,505 reviews
Verified Customer
October 17, 2024
I was told it would take 2 days to get my part in and they would call me when it arrived. It took over 3 weeks, with no updates, so I had to keep calling to check in. Every time I called, it sounded like they would call me when it arrived. It took over 3 weeks, with no updates, so I had to keep calling to check in. Every time I called, it sounded like the person on the other end did not know what I was talking about. Since moving Ganley Ford West to this location I feel like everyone is spread thin and not able to properly help. More
by MBIRMAN
Employees Worked With
October 17, 2024
Looking forward to doing business with this dealership. ... john has always done well for me ... he deserves a big raise... ... john has always done well for me ... he deserves a big raise... More
by BOWHUNTTP
Employees Worked With
October 16, 2024
Very friendly and caring. Were on time picking up the car I will go back Were on time picking up the car I will go back More
by peggyyking93
October 16, 2024
Mike and Matt are rockstars. Appreciate all the help men. Fantastic job as always. Keep killing it. Appreciate all the help men. Fantastic job as always. Keep killing it. More
by jamesmarkan
October 16, 2024
Great service, friendly and knowledgeable staff and mechanics are amazing ! The atmosphere is nice and clean! mechanics are amazing ! The atmosphere is nice and clean! More
by Ruqayyah
October 16, 2024
My first experience with Ganley Ford and their service was exemplary. Alicia made sure while I was in there for my routine oil change and tire rotation that I was made aware of rear brake issues. My rear was exemplary. Alicia made sure while I was in there for my routine oil change and tire rotation that I was made aware of rear brake issues. My rear brakes will fixed on the spot at a very fair price. Thank you for the great service and experience. More
by FSTANS
Employees Worked With
Alicia Jeffery
October 15, 2024
We had a rental vehicle break down in Ohio, the service team got us in, had the necessary parts waiting, performed the repair quickly, and got our vehicle back to our customer in no time! team got us in, had the necessary parts waiting, performed the repair quickly, and got our vehicle back to our customer in no time! More
by ANDREA.A1TRANSIT
Employees Worked With
Other Employees :
Paul Asano, Alicia Jeffery, Tim Kubow
October 15, 2024
I do not normally respond to surveys but in this case, I felt i needed to do it. I was an out of state buyer which made things a little more complicated. I had a lot of questions from the start and CJ was t felt i needed to do it. I was an out of state buyer which made things a little more complicated. I had a lot of questions from the start and CJ was there to gather responses and helping me navigate through the process. All of my questions were answered on a timely basis. The transaction went very smoothly and the outcome was very positive. More
by Larry
