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Ken Ganley Ford Parma - Service Center
Cleveland, OH
2,051 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,051 Reviews of Ken Ganley Ford Parma - Service Center
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July 31, 2025
Everyone at Parma Ford was incredibly helpful to me in getting my car serviced in a timely manner! They even got it done 2 days ahead of schedule getting my car serviced in a timely manner! They even got it done 2 days ahead of schedule More
by garnerevan4
Verified CustomerEmployees Worked With
Other Employees :
Ariel
July 30, 2025
I honestly always have a great experience at Ken Ganley Ford Parma. I've bought two cars from them over the years. The staff is wonderful to deal with, whether it's buying a new or used car or getting serv Ford Parma. I've bought two cars from them over the years. The staff is wonderful to deal with, whether it's buying a new or used car or getting service work done. My service rep, Ariel Albores, was super nice, answered all my questions and kept me informed thru the entire service work process. And service work charges were very reasonable. I recommend Ken Ganley Ford Parma for all your auto and truck needs. More
by Todd Wise
Employees Worked With
Other Employees :
I also rate 5 stars to Ariel Albores in the service dept, who I interacted with. Really nice person.
July 30, 2025
Ken Ganley provided me with prompt, courteous, friendly, knowledgeable, and efficient service. They were great! knowledgeable, and efficient service. They were great! More
by APRETEL
Employees Worked With
July 29, 2025
Went in for an oil change and the service was fast the waiting room was very comfortable. The staff was friendly and professional, shout-out to Dave at the service desk! waiting room was very comfortable. The staff was friendly and professional, shout-out to Dave at the service desk! More
by onironin137
Employees Worked With
July 28, 2025
Dylan is an absolute super ambassador and professional service advisor who makes getting service a breeze. His explanation of the work to be done, timeframe, and overall coordination is on point. He service advisor who makes getting service a breeze. His explanation of the work to be done, timeframe, and overall coordination is on point. He epitomizes superior customer service. A dealership is measured by its Service Department and this one fires on all cylinders because of the staff. Everyone is helpful, professional, and friendly. Ken Ganley Ford is a terrific dealership that cares about its customers and delivers a terrific customer experience. Aces! More
by hapretel
Employees Worked With
Other Employees :
CJ Overman in sales. Total Rockstar!
July 28, 2025
Great Service and very friendly staff. No hassle, kept me informed of the progress always. No hassle, kept me informed of the progress always. More
by ttzinn
Employees Worked With
July 26, 2025
I was told it would take 1-1 1/2 hours, which sounded reasonable. Dylan came out after 40 minutes to say it was ready. Well done! reasonable. Dylan came out after 40 minutes to say it was ready. Well done! More
by CherylParker
Employees Worked With
July 26, 2025
Great and timely service. Friendly staff and nice waiting area where I could work while I waited. Friendly staff and nice waiting area where I could work while I waited. More
by fodormw
Employees Worked With
