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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,849 Reviews
Call Service Center (888) 433-2764

1,849 Reviews of Ken Ganley Ford Parma - Service Center

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December 22, 2022

I always get excellent service at Ganley West. It is much farther from home than Conrad’s where I use to go but better knowledge about what my car needs. More

by ALC142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore
Report | Print
Dec 24, 2022 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 21, 2022

Service and Sales 👍🏽Parking 👎🏾 Needs improvement can easily hit another vehicle while driving into the parking lot Nick Seminatore👍🏽 Carlyle Franklin👍🏽 More

by Scorpio ♏️ 1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
Report | Print
Dec 22, 2022 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 20, 2022

People were friendly. Service time was quicker than I thought. Overall it was great. I will go there for all my service needs. More

by JULIEPARKER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2022 -

Ken Ganley Ford Parma responded

Thanks, Julie, for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

December 18, 2022

I appreciated the great customer service and thorough work performed on my car. Thank you More

by jwkearney1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Dec 19, 2022 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

Dec 20, 2022 -

Ken Ganley Ford Parma responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 18, 2022

service was quick & everyone was very friendly and helpful. i was able to connect to wifi and work in the waiting area which was great More

by RYAN.1461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
Report | Print
Dec 18, 2022 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

December 16, 2022

Dave in service dept is very efficient, helpful and professional. He gave me a lot of information and didn't charge for diagnosis. Also called to see if I needed a ride to.pickup my car, since I'd go More

by Lancaster.sinead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore
Report | Print
Dec 18, 2022 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Sinead, and look forward to your next visit.

December 16, 2022

Easy to get appt on time. taken and delivered on schedule Part available could be better but explanation understandable More

by benroark53
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
Report | Print
Dec 18, 2022 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 16, 2022

The service representative that I worked with was not very helpful. I had to go to the general manager and another representative to get my issue resolved. Once I went to them everything went smoothly More

by cavsfanbrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felton
Report | Print
Dec 18, 2022 -

Ken Ganley Ford Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 15, 2022

Have always found the staff to be very professional, knowledgeable, helpful and friendly. Not 15 words. More

by Trishroman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Report | Print
Dec 16, 2022 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 14, 2022

Fast and quick. Friendly service desk staff. Easy to work with on this day. Thanks! More

by SUZY819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore
Report | Print
Dec 15, 2022 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

Dec 16, 2022 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

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