Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,942 Reviews
Call Service Center (888) 433-2764

1,942 Reviews of Ken Ganley Ford Parma - Service Center

Sort by
February 24, 2023

Very fast and always do a great job with service. Mike LaScola and Matt Palffy took amazing care of me everytime I come in More

by soldwithkap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Mike LaScola
Report | Print
Feb 27, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

February 24, 2023

George in the service dept. Was great. He was knowledgeable and professional yet friendly and professional. Employees like George are the kind that make customers want to do bus More

by Amatocj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2023 -

Ken Ganley Ford Parma responded

We are very happy to hear that George provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 23, 2023

Appointment was made with ease and a few days after call. Staff was very friendly, made me very comfortable. Service department waiting area, was clean. More

by SIMS925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

February 22, 2023

Everyone was friendly and helpful. They got us in and out. They even gave us a loner car so we could get lunch. Very good experience. More

by BARBER5323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Feb 23, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

February 22, 2023

Great service, and friendly staff! I will be choosing this dealership for my service needs. More

by FRANZ.LC.STEVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2023 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 22, 2023

I was assisted by Carly back in service very professional and clear thank you even when service feel behind I was informed. Thank you More

by Jeremybushelon50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Feb 23, 2023 -

Ken Ganley Ford Parma responded

Thank you, Jeremy! It's great to hear that Carlyle and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

February 22, 2023

The oil change goes up im cost everytime i go there approximately every six months More

by Genivie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Pitman
Report | Print
Feb 26, 2023 -

Ken Ganley Ford Parma responded

Hi, Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.

February 21, 2023

I am missing interior parts of my car after they fixed my recall on the door jams. More

by ae.hoyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
Report | Print
Feb 25, 2023 -

Ken Ganley Ford Parma responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 17, 2023

Fast very helpful and friendly staff notify me when they we're finished with the automotive More

by Jallc216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Feb 18, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 17, 2023

I bought my vehicle here in 2020 and was blown away by the excellent personal touch of everyone I came in contact with. I have a local Ford dealer only a mile from my residence, but instead I chose, and More

by m.scottsr.64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Feb 17, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Carlyle, Dave, and our team, and we look forward to working with you again.

1
...
124
125
126
...
195