Ken Ganley Ford Parma - Service Center

Always a pleasure doing business there. Polite helpful staff and great sales staff. Pam was extremely helpful with a new lease on a vehicle that I love! staff and great sales staff. Pam was extremely helpful with a new lease on a vehicle that I love! More

Excellent service and I appreciate the ride home and back. I also like the service hours on Saturday. back. I also like the service hours on Saturday. More

Always a positive experience: a friendly greeting, excellent service, and a car wash all for $50. excellent service, and a car wash all for $50. More

Great communication always friendly and kind always respect your vehicle nice clean work explains everything so you understand great place for service respect your vehicle nice clean work explains everything so you understand great place for service More

Matt, the Service Manager was disrespectful & NASTY, & discriminatory in his comments. Service was helpful & professional. discriminatory in his comments. Service was helpful & professional. More

Dave Moga did a tremendous job of giving me different quotes for my tires. I feel I got the best quality for my dollar. Everyone was treated me with high respect and I am thankful. quotes for my tires. I feel I got the best quality for my dollar. Everyone was treated me with high respect and I am thankful. More

Horrible service. Had oil change done and our truck ran funny after. Brought back in and paid money for diagnostic . Fixed what they said and 2 days later truck broke down with my family in car. Had to get funny after. Brought back in and paid money for diagnostic . Fixed what they said and 2 days later truck broke down with my family in car. Had to get it towed in and another repair was made. All these should have been caught during the oil change. Spent nearly 3k on repairs. More

Literally no one inside had masks on. My seat and mirrors were reset to the point where the mirrors were literally almost facing out not in which is pointless and obnoxious to the point where it seem mirrors were reset to the point where the mirrors were literally almost facing out not in which is pointless and obnoxious to the point where it seemed intentional. Mileage sticker was put on upside down and the actual mileage number was cut off. Everytime I come here it seems like someone has to take their bad day out on me and the employees all seem very unhappy. Definitely won’t be going with Ford for my next vehicle and will probably go with Jeep next time. Sick of being treated so badly for trying to use the service contract I rightfully paid for. Ashley was the only one who treated me like a human being with respect More

I was very happy with my service it was done early .I always get customer service from Dave at the service area always get customer service from Dave at the service area More

Ganley always does outstanding service on my car. Last visit was a faulty air filter but I guarantee it was just the mechanic who idid not put it on tight enough. It was an inconvenience but we’re all hum visit was a faulty air filter but I guarantee it was just the mechanic who idid not put it on tight enough. It was an inconvenience but we’re all human More