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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,880 Reviews

1,880 Reviews of Ken Ganley Ford Parma - Service Center

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July 12, 2021

Always good service and prompt. Appreciate the great service. Ganley Ford has been my dealer for many years and cars. And will keep coming back. Keep up the good work More

by Letmebee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

July 12, 2021

Dave got me taken care of so quickly, worked with me to make sure I had a payment plan and made it affordable. Great job More

by MUSHEERAHH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ganley Ford West. We appreciate your business and Dave and the team hope to see you again soon!

July 12, 2021

David at the service desk saved my vacation. Nothing worse than car troubles 400 miles from home. They brought my truck in to diagnose it and they gave me a ride to the rock ‘n’ roll Hall of Fame. They More

by DEAN.MITCHELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
Jul 12, 2021 -

Ken Ganley Ford Parma responded

Dean, thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope you enjoyed the rest of your vacation!

July 09, 2021

Brought vehicle in 4x and problem was still not fixed after spending a large amount of money. No loaner vehicle offered. Huge inconvenience for me and my spouse who both work 45+ minutes from home at o More

by MKONOPKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Ken Ganley Ford Parma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 07, 2021

👍 nice Always……. Excellent service. 😁THANKS . Hard. Work. To be the best.,/. SI. MUCHAS. GRACIAS POR. LOS. SERVICIOS DE LA FORD! Siempre muy. Cordiales. Y rápidos en todo! Bendiciones. More

by canica044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Ken Ganley Ford Parma responded

Thank you for your business and this fantastic review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 07, 2021

Perfect work and the people were excellent everyone was Perfect work and the people were excellent everyone was very Friendly and I enjoyed the experience I will be back and refer my friends and family More

by KOU0000ST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 30, 2021

The desk area and waiting room was clean and organized. Staff was friendly and knowledgeable. I wish my bill was on more of a less expensive side. More

by DLANTZ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Trainer
Jul 01, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

June 30, 2021

Ganley Ford West is the best! We've been customers for more than 30 years. We keep coming back because of the excellent service. They always keep me informed and give a variety of service and product op More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Ken Ganley Ford Parma responded

Thank you,Bob! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

June 29, 2021

Excellent service. Good communication. Received an oil change/tire rotation and car was More

by MSCHREIBER81884
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Trainer
Jun 29, 2021 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience working with Aaron! We sincerely value your business and look forward to your next visit.

June 29, 2021

Always great service. Even on hectic days they really hustle to help you out. More

by BARBBODEMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely, Aaron Trainer
Jun 29, 2021 -

Ken Ganley Ford Parma responded

Barb, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ashley and Aaron met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

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