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Ken Ganley Ford West
Cleveland, OH
1,144 Reviews
Ken Ganley Ford West is Northeast Ohio’s choice for new Fords; from the EcoSport, Escape, Explorer and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,144 reviews
July 06, 2022
They were very helpful and went to back for us. I would recommend them to buy from. The staff was friendly as well. I would recommend them to buy from. The staff was friendly as well. More
by Rballard02
Helpful 
Verified CustomerJuly 05, 2022
The service at this dealership is by far the worst service I've ever had. I used to work at a car dealership for over 5 years and this is just outright awful. Been out of my car for a month now and I service I've ever had. I used to work at a car dealership for over 5 years and this is just outright awful. Been out of my car for a month now and I am now calling everyday with no help. They keep saying no new updates or promising days that they can't hit. I've been told 3 times now my car will get done tomorrow and each time I call they say can we keep it longer. They have not called me once about my car and each time I call they give excuse after excuse. Each time I call I speak to a new person and none of them are actually in charge of my car. To add to this headache, they said they fixed my car and I paid a lot of money for it since it was "fixed" and not even a day later the same issue happened again, which makes the car undriveable. Even after keeping my car for a month, I was not offered a loaner to be able to use for work or even an apology. At this rate I don't know when I'll even get my car back but when I do, I know for certain I will never bring my car back here ever again! More
by Scott Centor
Employees Worked With
Everyone
July 01, 2022
Our Ford Ranger brakes were fixed and truck was washed and returned to us in a timely fashion. Very pleased with Tracy Sapienza for all her help with this. and returned to us in a timely fashion. Very pleased with Tracy Sapienza for all her help with this. More
by bobcleo
June 30, 2022
Great service, great people, some services are a little pricey but what do you expect when you go to the dealership pricey but what do you expect when you go to the dealership More
by SS2002WS6
Employees Worked With
June 28, 2022
Great dealership I always have my vehicle serviced there. Staff goes out of their way to take care of their customers. there. Staff goes out of their way to take care of their customers. More
by Sonja
Employees Worked With
June 28, 2022
Tried to understand the big picture. Helped me find a good deal that fit my financial profile. Helped me find a good deal that fit my financial profile. More
by Cargo54
