Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Ford West
Cleveland, OH
1,837 Reviews
Ken Ganley Ford West is Northeast Ohio’s choice for new Fords; from the EcoSport, Escape, Explorer and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews By Type
Showing 1,837 reviews
September 22, 2023
He was very nice and helped us find a car kept us informed about what was going on during the process and we greatly appreciate it informed about what was going on during the process and we greatly appreciate it More
by rkaine41
Employees Worked With
Helpful September 22, 2023
They took me in right away and my car was finished at the time they said it would be..Everyone was very friendly would definitely go here again for service time they said it would be..Everyone was very friendly would definitely go here again for service More
by Kidzpartyz2
Verified CustomerEmployees Worked With
September 22, 2023
A Great experience, good folks to talk to and got great deal will recommend to my friends deal will recommend to my friends More
by normaray90
September 22, 2023
Great overall experience with a quick turnaround time! All employees that I came in contact with were nice and helpful. All employees that I came in contact with were nice and helpful. More
by tims831
September 20, 2023
Dealership needs updating. It is small old and everyone is on top of one another. It is small old and everyone is on top of one another. More
by dnmtrs
September 20, 2023
First off I was very happy with my salesman. Everything went smooth or so I thought, until the paper signing when I found out that I was being financed through Huntington Bank at almost 11% inte Everything went smooth or so I thought, until the paper signing when I found out that I was being financed through Huntington Bank at almost 11% interest. I arrived with a pre-qualified letter from Capital One and gave it to them before even looking at new cars. I was told that Huntington had the best rate that Capital One was just a little bit higher. I finished signing the papers and went home and called Capital One only to find out that my interest rate was 7.8% through them. I don't understand how I could go in with a pre-qualification letter from Capital One and have it switched to Huntington without even me being told. I was told that their system did not show a 7.8% interest rate. That may be so but everyone should pay attention to where the loan is going to. More
by Jsteve75
September 19, 2023
Everything was presented clearly. I was given a loaner car when I had to purchase new tires as it was going to take longer than expected. I was given a loaner car when I had to purchase new tires as it was going to take longer than expected. More
by Erin
Employees Worked With
September 19, 2023
This is my second f-150 from Ganley Ford West and I am always pleased with their customer care! Pam was great as well as the rest of the sales crew! We will definitely be back for future purchases. always pleased with their customer care! Pam was great as well as the rest of the sales crew! We will definitely be back for future purchases. More
by C2KRISO
September 18, 2023
I wanted a hybrid and CJ showed me a couple of vehicles to test drive. I found a vehicle that I’m very happy with! to test drive. I found a vehicle that I’m very happy with! More
by Mike Conway
September 18, 2023
Always a pleasure dealing with Pam and the group at Ganleyford! Always there to work with you. Ganleyford! Always there to work with you. More
by Neurovas
