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Ken Ganley Ford West

Cleveland, OH

4.6
1,837 Reviews
Ken Ganley Ford West is Northeast Ohio’s choice for new Fords; from the EcoSport, Escape, Explorer and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Contact Dealership

16100 Lorain Ave

Cleveland, OH

44111

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Showing 1,837 reviews

September 22, 2023

He was very nice and helped us find a car kept us informed about what was going on during the process and we greatly appreciate it More

by rkaine41
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Ken Ganley Ford West responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

September 22, 2023

They took me in right away and my car was finished at the time they said it would be..Everyone was very friendly would definitely go here again for service More

by Kidzpartyz2
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Ken Ganley Ford West responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 22, 2023

A Great experience, good folks to talk to and got great deal will recommend to my friends More

by normaray90
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Ken Ganley Ford West responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

September 22, 2023

Great overall experience with a quick turnaround time! All employees that I came in contact with were nice and helpful. More

by tims831
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2023 -

Ken Ganley Ford West responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 20, 2023

Dealership needs updating. It is small old and everyone is on top of one another. More

by dnmtrs
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Ken Ganley Ford West responded

Thank you for taking the time to share your review. We sincerely appreciate your business and honest feedback. Please don't hesitate to reach out if we can be of any further assistance, we are always happy to help!

Sep 22, 2023 -

Ken Ganley Ford West responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future to address the issues. Thank you again for your feedback. It helps us to get even better.

September 20, 2023

First off I was very happy with my salesman. Everything went smooth or so I thought, until the paper signing when I found out that I was being financed through Huntington Bank at almost 11% inte More

by Jsteve75
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2023 -

Ken Ganley Ford West responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 19, 2023

Everything was presented clearly. I was given a loaner car when I had to purchase new tires as it was going to take longer than expected. More

by Erin
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Ken Ganley Ford West responded

Thank you, Erin! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

September 19, 2023

This is my second f-150 from Ganley Ford West and I am always pleased with their customer care! Pam was great as well as the rest of the sales crew! We will definitely be back for future purchases. More

by C2KRISO
Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Ken Ganley Ford West responded

Thank you so much for your excellent review! We are so glad that Pam had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

September 18, 2023

I wanted a hybrid and CJ showed me a couple of vehicles to test drive. I found a vehicle that I’m very happy with! More

by Mike Conway
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Ken Ganley Ford West responded

Thank you for taking the time to write this review, Mike! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ken Ganley Ford West are glad to have you as a customer.

September 18, 2023

Always a pleasure dealing with Pam and the group at Ganleyford! Always there to work with you. More

by Neurovas
Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Ken Ganley Ford West responded

Thank you for sharing your experience with us! We're happy to hear it went well with Pam and we hope you enjoy your new vehicle. We truly appreciate your feedback!

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