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Ken Ganley Ford Parma
Parma, OH
3,541 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,541 reviews
July 12, 2025
I do not like complaining / I have not written a negative review of a business before, but I have to be honest about the service I received here recently. I brought my truck in for a broken sunroof and bad v review of a business before, but I have to be honest about the service I received here recently. I brought my truck in for a broken sunroof and bad vibration at highway speeds. I dropped my truck off, and did not hear anything back for at least two weeks. I called in, apparently there were parts on order, but I had no idea what was going on, I never received an update. Cut to 4 weeks without my truck and having to constantly follow up because I was not receiving regular updates. Thankfully, the work was warrantied from the 5k ford service plan I purchased that had yet to pay off at all until this point. This made me ponder, was I put on the back burner so long because this work was not out of pocket? It's a good thing that I have a second car, they never offered me a loaner or even an ETA of when the work was going to be done. You think this would be the end, but WAIT, there's more! The day I was scheduled to pick my truck up, apparently there was a small crack in the windshield that I had never heard of before. They put the truck through the wash, and whilst left in the sun, it spidered into a much larger windshield crack. Instead of just doing the right thing of replacing the windshield, they blamed it on chance, and gave me dealer price to replace the windshield... GEE THANKS! So, in short, I received my truck back after going on 5 weeks, with a new paid for by me windshield for 500 dollars, and a 'fixed' suspension, with the remaining vibration being due to the tires, so they suggested I should go get them balanced. You think they'd want to maybe help with that, seeing as they are a Ford servicer. Nope. Cool, awesome, thanks again. The vibration at highway speeds is worse than when I brought it in. Icing on the cake, they gave me my truck back with less than a quarter tank of gas, you think the least they could have done after all of this is fill my tank up, but I guess not. I will not being bringing any of my vehicles back here again, I will not be buying my next vehicle at this dealership, and I will for sure point anyone I know elsewhere as well. More
by ddamiano
Verified CustomerEmployees Worked With
July 11, 2025
Everything was great with exception of the wait time. Service desk personnel awesome! Will return again Service desk personnel awesome! Will return again More
by DADOO_SMURPH
Employees Worked With
July 11, 2025
Excellent sale service from Pam. I enjoyed the entire experience! I highly recommend the dealership! I enjoyed the entire experience! I highly recommend the dealership! More
by Ktodd.houston
July 11, 2025
Great job we appreciate all the service and hope to continue with your dealership. Thanks continue with your dealership. Thanks More
by Dbarkey
July 10, 2025
George was attentive, asked me appropriate questions, answered all my questions, and communicated with me thru the entire repair process without being prompted. answered all my questions, and communicated with me thru the entire repair process without being prompted. More
by Pjroyer50
Employees Worked With
July 10, 2025
They took care of me with no run around and thats hard to find now a days.. find now a days.. More
by rltblz114
July 07, 2025
Dave Moga was absolutely wonderful. Explained everything to me and service was completed in a timely manner. Highly recommend this dealership. Explained everything to me and service was completed in a timely manner. Highly recommend this dealership. More
by bruceelliott08
Employees Worked With
