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Ken Ganley Ford Parma
Parma, OH
4,164 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,164 reviews
January 13, 2026
The customer service was A+. George was so helpful and friendly. The zuber rides to my home and back to the dealer were very helpful. He even had my car washed! I will return for George was so helpful and friendly. The zuber rides to my home and back to the dealer were very helpful. He even had my car washed! I will return for service work on my 2015 Ford Escape. More
by wjb4700
Verified Customer
January 13, 2026
Courteous and pleasant. It was a simple oil change and ture rotation so not much more to say. It was a simple oil change and ture rotation so not much more to say. More
by jlyurichak
January 13, 2026
Took longer than I expected. There was grease finger prints on my driver side door. The plastic seat cover.and paper floor mat was left in my vehicle. There was grease finger prints on my driver side door. The plastic seat cover.and paper floor mat was left in my vehicle. More
by JDOTSON8308
Employees Worked With
January 13, 2026
Courteous and pleasant. It was a simple oil change and ture rotation so not much more to say. It was a simple oil change and ture rotation so not much more to say. More
by jlyurichak
January 13, 2026
Ken Ganley's service department regularly and consistently go above and beyond expectations. It feels corny to say they treat you like family, but that's the exact treatment you get. consistently go above and beyond expectations. It feels corny to say they treat you like family, but that's the exact treatment you get. More
by cal_pacino
January 12, 2026
they were very friendly. service was fast and efficent very nice and polite curtesy willing to wok with any situation service was fast and efficent very nice and polite curtesy willing to wok with any situation More
by millifae
January 12, 2026
My Ford Escape had a recall & the empl was very nice & helpful esp Allen who informed me of what the recall was. Thank you. Amelia helpful esp Allen who informed me of what the recall was. Thank you. Amelia More
by AMELIAROBLE92
Employees Worked With
January 12, 2026
Very kind all the time. Very friendly, they are looking for the solution for you. Very friendly, they are looking for the solution for you. More
by Castro.skorpio
January 12, 2026
From my call with parts, great service! The guy from parts transferred me over to Dylan on the phone call and by the time I was talking to Dylan, the parts guy had walked over and told him The guy from parts transferred me over to Dylan on the phone call and by the time I was talking to Dylan, the parts guy had walked over and told him that I would be calling in and explained how they would have the parts in by noon for me . Dylan was the excellent! He helped me work with getting right in and having the shuttle escort, my daughter and me back home. Even helped with getting the car seats to the car. Shuttle service was great and reliable. Great experience overall and I enjoyed working with Dylan. More
by mjaneflaherty
January 11, 2026
Been working with Pam for over 10 years, there’s no other dealership that I would ever do business with. 10 star dealership that I would ever do business with. 10 star More
by eghazoul
