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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
4,943 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 4,943 reviews

August 11, 2026

Very understanding and explained everything well. All work was completed within a reasonable amount of time and everything is working well. More

by DEB33LEE
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
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August 11, 2026

Great service & explained everything to my satisfaction Dave was great & seemed knowledgeable in the service industry More

by chuckbrown40
Recommend Dealer
Yes
Employees Worked With
David Swift
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Swift
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Aug 11, 2026 -

Ken Ganley Ford Parma responded

We’re glad our service team could explain every aspect of the work on your Ford F-150 so you felt fully informed. Thank you for highlighting David’s expertise and for the five-star rating.

August 11, 2026

Very professional Listened to my concerns and took care everything Scheduled an appointment very quickly to handle my cars situation More

by FLY4GIO
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
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Aug 11, 2026 -

Ken Ganley Ford Parma responded

Your feedback that we scheduled your Ford EcoSport’s service so promptly and took care of all your concerns truly matters. Hearing that our service department listened closely and handled everything efficiently means a lot to us.

August 11, 2026

Worked with Mark. Super helpful. Mark was knowledgeable about a recall for my truck. Work was done fast. Will return for future service. More

by bgribb0809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2026 -

Ken Ganley Ford Parma responded

Our service department is pleased we could clarify the recall details on your F-150 and complete the work quickly, thanks to Mark’s expertise. Hearing you’ll return for future service means a lot to us.

August 11, 2026

I had a good experience at Ken Ganley Ford Parma, I always do. Everyone there is really nice. David Swift in the service dept handled all my concerns, he was very knowledgeable and was wonderful to wor More

by TODD.WISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Vicente
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Swift
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2026 -

Ken Ganley Ford Parma responded

After choosing our dealership for your second new 2023 Ford Edge, your continued trust means so much to our team. Knowing that David’s knowledge and friendly approach made the oil change and air filter replacements smooth is truly encouraging.

August 11, 2026

Very good experience. We will return. David was very kind and made sure that we were comfortable while waiting More

by TERIWHITE12
Recommend Dealer
Yes
Employees Worked With
David Swift
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Swift
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Aug 11, 2026 -

Ken Ganley Ford Parma responded

Thank you for the five-star rating! We’re glad David made you comfortable while you waited for service on your Ford EcoSport, and we look forward to seeing you again.

August 10, 2026

Very prompt and courteous. Went out of his way to make sure I received the best service. More

by Kathy.Sherrill
Recommend Dealer
Yes
Employees Worked With
Mark Owens
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Aug 10, 2026 -

Ken Ganley Ford Parma responded

Prompt, courteous service is at the heart of how our service team cares for your Ford Escape Hybrid. Knowing you felt we went out of our way to deliver top-tier service is truly rewarding.

August 08, 2026

Dave was so accommodating Dave understood our needs and was upfront with expectations Dave was great at describing and not over promising any items. He was very upfront so no extra surprises More

by Chris.meyers
Recommend Dealer
Yes
Employees Worked With
David Swift
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Swift
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Aug 09, 2026 -

Ken Ganley Ford Parma responded

Open and transparent communication is at the heart of how our service department operates. Knowing that David’s clear explanations and upfront approach prevented any surprises makes us proud. Your five-star rating and thoughtful feedback mean a great deal to us.

August 08, 2026

Excellent customer service and support. Dave Swift worked on solving my recall items & parts. He demonstrated clear communication and a positive attitude. More

by dae27kids5
Recommend Dealer
Yes
Employees Worked With
David Swift
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Swift
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Aug 08, 2026 -

Ken Ganley Ford Parma responded

Knowing you felt well-supported during your Mustang’s recall service means a lot to our service department. Our team is pleased David could address your recall items and keep you informed throughout.

August 08, 2026

Had an appointment for service. They kept me in the loop along the way and adjusted to get a part that my vehicle was a bit too new for to complete the process. Much happier with th More

by freddieS
Recommend Dealer
Yes
Employees Worked With
David Swift
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Swift
Report | Print
Aug 08, 2026 -

Ken Ganley Ford Parma responded

Your note about staying in the loop highlights how our service department values clear communication. Our team is pleased we could secure the needed part for your Ford Bronco Sport and complete the service. Knowing you’re much happier with our service department since the change means a lot to us, and thank you for trusting us with your Bronco Sport.

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