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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
4,705 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 4,705 reviews

June 11, 2026

Quick and efficient. Daryl answered all my concerns about recall. I can count on Daryl to follow thru More

by ANNCONNOLE
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
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Jun 12, 2026 -

Ken Ganley Ford Parma responded

Thank you for your five-star review. We’re glad the recall service was quick and efficient and that your concerns were fully addressed. We appreciate your trust and look forward to serving your Ford again.

June 11, 2026

All my questions were answered thoroughly. The valet was on time to pick up the vehicle seamless experience. More

by tsiewnarine
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
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Jun 12, 2026 -

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2026

I brought my car there in the whole week but they didn't do anything. A week later when I came back they say let them check it. When they have it done they didn't call me. I have to go there again to pick i More

by Thichdongthong
Recommend Dealer
No
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Jun 12, 2026 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 11, 2026

The service dept was very good everything was completed in the time that was told to me More

by blackrosebuds65
Recommend Dealer
Yes
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Jun 11, 2026 -

Ken Ganley Ford Parma responded

We’re delighted to hear our service department completed your Ford Maverick on the schedule we promised. Knowing when your vehicle will be ready matters to us. Thank you for the five-star rating and we look forward to helping you again.

June 11, 2026

Kept me informed Kept me informed and the girls picking my vehicle up as well are great with smiling faces More

by MUNCHIEBAY
Recommend Dealer
Yes
Employees Worked With
Mark Owens
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Jun 11, 2026 -

Ken Ganley Ford Parma responded

We’re glad our team kept you updated throughout your Ford service appointment. We’ll pass along your compliments to our pickup team for their friendly smiles. Thank you for the five-star rating and we look forward to assisting you again.

June 11, 2026

Everyone was friendly and helpful! Communication about my car issue was great! Very efficient Dealership! More

by TRACYMARIEC
Recommend Dealer
Yes
Employees Worked With
Mark Owens
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Jun 11, 2026 -

Ken Ganley Ford Parma responded

It’s fantastic to know our team was friendly and helpful while servicing your Ford. We’re pleased the communication met your expectations and that our service was efficient. Thank you for sharing your experience with us.

June 11, 2026

Excellent service from Bob and Matt (sales reps) who worked well to make sure I got a great deal on my truck! More

by GHOVAN89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Scheatzle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Radeff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2026 -

Ken Ganley Ford Parma responded

Thank you for highlighting how Bob and Matt guided you to a great deal on your new Ford Ranger. It’s rewarding to hear their teamwork made the process straightforward. We hope to see you again soon.

June 11, 2026

Was very welcoming, didnt over sell, made a great suggestion for the Maverick, ended up purchasing in the end. Great experience! Would recommend or repeat! More

by andystrizak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2026 -

Ken Ganley Ford Parma responded

We’re delighted you felt welcomed and that our team offered the right Ford Maverick recommendation. It’s rewarding to hear the process felt comfortable and straightforward. Thank you for recommending us and we look forward to your next visit.

June 10, 2026

George was very kind and helpful. The only thing was I asked for my spare tire on the back to be rotated in and it was not. I got a nail in my tire so I just had them rotate it in for More

by Danigreen0515
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
Report | Print
Jun 10, 2026 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. It's great to hear George was so helpful. We appreciate you choosing Ken Ganley Ford Parma.

June 09, 2026

Could not figure out how to order the parts for my recall issue. When I called Ford they were amazed and asked me to have the service manager call them back. More

by ed899
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2026 -

Ken Ganley Ford Parma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Jun 11, 2026 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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