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Ken Ganley Subaru Wickliffe

Wickliffe, OH

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Employees
Reviews
Vehicles
4.8
1,682 Reviews
Ken Ganley Subaru Wickliffe takes a great deal of pride in helping our customers with entire car buying experience, ensuring that it's the best you ever had. We've helped many drivers from the neighboring communities of Cleveland, Painesville, Willoughby and Bedford OH get into the Subaru or used car of their dreams.
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28840 Euclid Ave

Wickliffe, OH

44092

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Showing 1,682 reviews

April 24, 2024

BEWARE! !! Salesman told us the truck we purchased along with CARFAX was in great condition. All 4 wheelbearings were bad. $1000.00 fix ~This is a SAFETY iss More

by ORAVITZ5295
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jay Sheppard
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Apr 24, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi Robert, We are very sorry to hear that you were unhappy with the service you received during your purchase with us. The vehicle you purchased went though our service department and was road tested. We do take the safety of our customers seriously, which is why all of our vehicles are safety checked. We have all of our vehicles competitively priced to be able to not to haggle over pricing. Sounds like you had concerns on the conditions of the wheel bearings, we would be more than happy to look it over with our service team.

Helpful
April 24, 2024

Very professional and knowledgeable. I will highly recommend to my friends and family. Nice and friendly More

by ORAVITZ5295
Recommend Dealer
Yes
Employees Worked With
Mike Swansinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Swansinger
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Apr 25, 2024 -

Ken Ganley Subaru Wickliffe responded

We're delighted to know you had a positive experience with us at Ken Ganley Subaru Wickliffe! Your recommendation means the world to our team. Thank you for your support and kind words!

Apr 25, 2024 -

ORAVITZ5295 responded

Who changed my review? It was an awful experience. Your salesman stated the vehicle was looked over. When we took it to our mechanic who inspected it the four wheel bearings were bad. This is a safety issue. We had a 2 Hour Dr. home after picking the vehicle up and were lucky that we didn’t have an accident. That would’ve been a lawsuit. We had to pay $1000 for this fix. When I called and talked to your manager, Steve, I was yelled at. So much so that my son overheard and Came and recorded our conversation as I was On speaker. I wish I could put it on here. He insinuated that my mechanic said the vehicle needed all four wheel bearings replaced, but they didn’t need to be. When I told him I’ve been going to my mechanic for 20 years he told me he was doing this for over 50. Ok ? Sure ..I asked to talk to another manager and he said “you don’t get to talk to another manager.” Steve needs some training in customer service. I did leave a voice mail to the GM but as yet haven’t heard anything.

Helpful
April 23, 2024

Terrific follow up throughout the car search, selection, wait for the vehicle I wanted, delivery & driver training. More

by AUDIOBOOK53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joy Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Ken Ganley Subaru Wickliffe responded

Hi! We're delighted to know that you had a great experience with us at Ken Ganley Subaru Wickliffe! Our team is always here to provide thorough assistance throughout your car-buying journey. Enjoy the ride in your vehicle!

Helpful
April 23, 2024

Our Sales Rep was amazing. Lots of patience for us as we were considering different vehicles and different senarios. More

by aya.ophir
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Leovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gino Palombo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Ken Ganley Subaru Wickliffe responded

We're glad to know our team was able to assist you patiently as you explored different options at Ken Ganley Subaru Wickliffe. Thank you for sharing your experience, we appreciate it!

Helpful
April 23, 2024

Jason is the best Service Manager I’ve had the pleasure to work with. Thank you, Jason! More

by rstaple12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Ken Ganley Subaru Wickliffe responded

We really appreciate you taking the time to leave Ken Ganley Subaru Wickliffe this awesome review, thank you!

Helpful
April 23, 2024

They have a great website and some of the most helpful, no pressure and knowledgeable salespeople. More

by PIZZADUDE310
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Miles
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Vasile
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Ken Ganley Subaru Wickliffe responded

We really appreciate you taking the time to leave Ken Ganley Subaru Wickliffe this awesome review, thank you!

Helpful
April 23, 2024

Nice people to deal with from start to finnish. Polite and professional fast and efficient. More

by DONALDBURTS1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Barron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Ken Ganley Subaru Wickliffe responded

Donald, We're glad to hear the experience went well. Thank you for choosing Ken Ganley Subaru Wickliffe!

Helpful
April 23, 2024

Great sales staff, Superfriendly and courteous with no pressure. I worked with Brian. He was Such a professional with great knowledge of the Cars he is selling. Could not have asked for a better experien More

by Kevinivary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dario Miocic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Buehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Ken Ganley Subaru Wickliffe responded

Kevin, we're delighted to know that Brian and our team at Ken Ganley Subaru Wickliffe provided you with a great car buying experience. We appreciate your kind words!

Helpful
April 22, 2024

Everyone was very helpful and nice, highly recommend! It was my second time leasing with them and definitely plan to go back! More

by Alyssa f
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Buehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Ken Ganley Subaru Wickliffe responded

Alyssa, we're so glad to know you've had positive experiences with us at Ken Ganley Subaru Wickliffe. We appreciate your recommendation and look forward to assisting you again in the future!

Helpful
April 22, 2024

Really great experience and felt like they really cared. Listened to all my questions and concerns and explained everything. Would highly recommend. More

by mint
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Leovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Ken Ganley Subaru Wickliffe responded

We're delighted to know you had a great experience at Ken Ganley Subaru Wickliffe! Our team always strives to listen and address all concerns. Thanks for the recommendation, we appreciate it!

Helpful
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