Ken Garff Honda Riverdale

Airbag Actuator Replacement The service people were very courteous and helpful. The estimated time for the service was more than the actual time. That was very satisfying. Thank The service people were very courteous and helpful. The estimated time for the service was more than the actual time. That was very satisfying. Thank you. More

Above and beyond They checked all my fluids and filled them up and my tires air pressure . The service was extremely fast and efficient. Thank you for having a wonderf They checked all my fluids and filled them up and my tires air pressure . The service was extremely fast and efficient. Thank you for having a wonderful efficient friendly smart team. More

Great buying experience Michael was an excellent salesman. Never felt pressured. Got a good deal and was always treated well. They even delivred my garage door opener to me Michael was an excellent salesman. Never felt pressured. Got a good deal and was always treated well. They even delivred my garage door opener to me that I left in my trade in. Great people. More

Radiator replacement Service center was quick and efficient. In and out within a couple days. Service rep was very informative and helpful in the whole process. Definitely Service center was quick and efficient. In and out within a couple days. Service rep was very informative and helpful in the whole process. Definitely would recommend. More

Good luck getting anyone to help you here I would really like to recommend the riverdale ken garff service center to my friends but I just seem to have more bad experiences with them than good I would really like to recommend the riverdale ken garff service center to my friends but I just seem to have more bad experiences with them than good. The last experience still has not been resolved. I picked up my BRAND NEW CR-V up from having the splash guards and door edge guards put on. I got it home and discovered a dent in the door that I know WAS NOT there before. Try calling in to this service center - no one answers the phone ever. Your best to just go in and wait to be helped because then you'll be given a direct line to your advisor. This particular time, I waited on hold to speak to an advisor and it rang so long that the phone call was transferred to the receptionist. She then put me on hold and I waited again for someone to answer. This happened 5 TIMES before Rick answered. I was instructed to bring the car in so he could look at the dent. When I got there, the two advisors were bust with other customers and there were two other employees talking to eachother at their desks in the corner. Finally Craig was able to help me. he came and looked at the dent and said this would be a job for Kevin the assistant manager. He went inside to get kevin and the man who came out was one of the guys who were talking to eachother at their desks! The assistant manager never even greeted me when I was waiting inside??? WOW. Kevin called me the next day to tell me he wasnt able to get a hold of the person who does their dent removal. After that I haven't heard a word about it. I called and left Kevin a voicemail almost a week ago and have not received a phone call back. I have also been waiting even longer to get a price quote for a repair on my civic. I called the general number on the website and got some girl in a call center. She told me she didnt have pricing and would submit a request for an advisor to call me - well you guessed it, no one has I have been in customer service all my career and actually own my own business. It seems as if Ken Garff of riverdale does not hear their customers as this is not the only review I have left with this tone. Guest perception is everything - a greeting from the assistant manager would have really set a different tone from the start. Instead, he was chatting with another worker and I was completely ignored. And then to be passed off to him anyway and have him not follow through when my brand new car was damaged while in their care, takes my frustration to a new level. More

Matt Geurts Matt was great to work with. He and everyone that helped us went out of their way to make sure we had a good experience. Matt was great to work with. He and everyone that helped us went out of their way to make sure we had a good experience. More

Great car buying experience! Really enjoyed the working with Jeremy. Best car buying experience I have ever had! I look forward to working with them again on my next car purchase. Really enjoyed the working with Jeremy. Best car buying experience I have ever had! I look forward to working with them again on my next car purchase. More

Trade in pilot for pilot I was contacted about updating my pilot to a newer model. After agreeing to fair terms I am a proud new owner of a 2019 pilot. I was treated with resp I was contacted about updating my pilot to a newer model. After agreeing to fair terms I am a proud new owner of a 2019 pilot. I was treated with respect and when I asked difficult questions they were prepared with answers or would find them out for me. Thank you for that. More

The Best Car Buying Experience of My Life Enoch Robey provided me with the best car buying experience I have ever had. He listened closely to the things that I was looking for in a new car pu Enoch Robey provided me with the best car buying experience I have ever had. He listened closely to the things that I was looking for in a new car purchase and then provided information to help me make the choice that worked the best for me. There was never any pressure and I always felt like he was looking out for my best interests as we worked through the whole process. Enoch is very knowledgeable about the various options that are available and rather than trying to push any of these options on me, he provided an honest set of pros and cons so that I could make informed decisions. When I had questions that he didn't know the answer to, he didn't just wing it. He located someone else in the building who did have the answer and could explain so that I had a clear understanding. At no time in the process did I get the impression that he was just trying to close a sale. Brian Walker came in to walk through the financials in the contract and I had a number of questions regarding the numbers and how it all added up. I have gone through this with other Dealerships in the past and this is often where I have found padding in the contract. I would find added costs that were not a part of the original quote or part of the discussion with Sales, but that was not the case here. Brian took me through the financials, patiently answered all of my questions, and all of the numbers added up based on the conversations that I had with Enoch during the Sales process. After signing all of the paperwork and completing that part of the process, Enoch took my wife and I out to the car and spent another hour making sure that we understood how all of the technology worked and that both of our phones were fully configured. When we drove the new car off the lot that night we both had a very positive impression of the way we were treated, and I really think this is the way that buying a car should be. During the first week of driving the car, I discovered a problem and I took it back in to show them. I worked with Enoch and Joey Burns on this and they had to have the Service Department diagnose the issue. I explained that if the solution involved anything very intrusive in terms of taking components apart in order to replace them, I would like to trade the car for a different one and they agreed. When we learned there was a defective audio component and that this would need to be replaced in order to solve the problem, they were true to their word and allowed me to select a different car. Even though this was a pain to redo all the paperwork, and the problem was something that was essentially out of their control, they took care of me in order to insure that I was happy with the end result. In every step of this process I felt like the people at Ken Garff in Riverdale were honest, they acted with integrity, and they were focused on making sure that I remained a long-term Customer. They were not just trying to sell me a car. If you want to experience how buying a car should be, I suggest you give Enoch a call. More

Awesome service Jeremy Butler honestly took the best care of me! I was so impressed by his manner ... no pressure, just telling me like it is. I really appreciate his Jeremy Butler honestly took the best care of me! I was so impressed by his manner ... no pressure, just telling me like it is. I really appreciate his amazing customer service and help, and I truly couldn’t be happier with my new car!!! More