Ken Garff Honda Riverdale

Alignment and new tires I brought my car in to get new tires and an alignment as well as a dress a safety recall on my accord. I was in a hurry so I asked them to expedite t I brought my car in to get new tires and an alignment as well as a dress a safety recall on my accord. I was in a hurry so I asked them to expedite the process in which they did very well. However, when I picked up the car this service Tech told me the alignment information was left in the car I thought that was odd but OK I paid what I owed nearly 600 dollars a and left. When I went to the car I picked up the alignment information and noticed it had a Before & After diagram. The diagram showed the front right portion of the vehicle was in red or out of tolerance before the alignment. I noticed on the after alignment the although there were some slight changes in some of the other portions of the vehicle the portion that the front right was that in red before was still in red and shown to be out of tolerance after the alignment. This was not made clear to me at all until I'd paid and got in the vehicle and read the information. If there was an issue getting the in vehicle aligned within tolerance I believe they should have made me aware of it instead of just charging me for it and hoping I didn't notice. I feel ripped off and I'm very displeased I will be contacting them shortly. More

New key bob installation Frank greeted me with a friendly, welcoming attitude. He explained the procedure that was to take place and approximate time to complete. I indicate t Frank greeted me with a friendly, welcoming attitude. He explained the procedure that was to take place and approximate time to complete. I indicate that I would wait for my vehicle. it was completed in the state time. I was given my receipt, new key bob as well as the my current key bob. Frank indicated if there were issues with the key bobs and the vehicle to call him and the service department would remedy the issue. Excellent communication/explsination by Frank as well as providing me with assurances. Well done!! More

Warm, Friendly, and helpful Easy to schedule, and friendly from the jump. I wasn’t sure what to expect as I am new to the area, but I was pleasantly surprised. Great experience. Easy to schedule, and friendly from the jump. I wasn’t sure what to expect as I am new to the area, but I was pleasantly surprised. Great experience. Definitely recommend. More

Amazing service Abby Burns, was a very helpful sale rep. She kept me updated while I waited for papers to get processed, she offered complimentary, hospitality, and g Abby Burns, was a very helpful sale rep. She kept me updated while I waited for papers to get processed, she offered complimentary, hospitality, and great communication skills. If I was going to buy/trade a car from honda again, I would definitely recommend Abby Burns. A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ More

Frank was awesome Thank you Frank. I appreciate everything you did for me. I look forward to working with you again. I can’t wait for my detail. Thank you Frank. I appreciate everything you did for me. I look forward to working with you again. I can’t wait for my detail. More

Poor customer service Very poor customer service. I had to ask to be helped when I walked in while the employee was not busy helping anyone. He acted bothered both times I Very poor customer service. I had to ask to be helped when I walked in while the employee was not busy helping anyone. He acted bothered both times I interacted with him/asked him about my vehicle. He made a couple rude and sarcastic comments. He also didn’t notify me when my car was ready. It was not a very professional experience. More

Very Easy Don’t let the fear of car buying scare you away from going to Ken Garff. Mario helped us when we were under a big time constraint. Don’t let the fear of car buying scare you away from going to Ken Garff. Mario helped us when we were under a big time constraint. More

Michael Goodrich was oitstanding. He knew his stuff Michael Goodrich was fantastic. He knew all the info on the car I selected. He answered all my questions without making me feel dumb. Love him....love Michael Goodrich was fantastic. He knew all the info on the car I selected. He answered all my questions without making me feel dumb. Love him....love the car! More

Efficient, fun This dealership is organized, efficient and friendly. I had such a good experience with the service department that I decided to buy a brand new CR This dealership is organized, efficient and friendly. I had such a good experience with the service department that I decided to buy a brand new CRV EX-L ! More

Service on vehicle The service was excellent and was done in a timely manner. The little videos of the tech looking over my vehicle and letting me know of other issue wa The service was excellent and was done in a timely manner. The little videos of the tech looking over my vehicle and letting me know of other issue was awesome. Thanks for the great experience. More