Ken Garff Honda Riverdale

Oil change, tire rotation. I had excellent experience. Made an appointment for service. Sat down had a Coke and popcorn. Car was washed and ready as promised. I was treated extr I had excellent experience. Made an appointment for service. Sat down had a Coke and popcorn. Car was washed and ready as promised. I was treated extremely well. I would recommend Garff in a heartbeat. More

Quick and Efficient My passenger's air bag needed to be replaced due to Honda recall. Instead of waiting for 4-6 hours, Josh was able to get his guys to replace it in 45 My passenger's air bag needed to be replaced due to Honda recall. Instead of waiting for 4-6 hours, Josh was able to get his guys to replace it in 45 min. Thank you! More

Oil change Everyone was super friendly. The wait time was minimal.. Nice waiting area with snacks and drinks . Took less time than they said it would. Would defi Everyone was super friendly. The wait time was minimal.. Nice waiting area with snacks and drinks . Took less time than they said it would. Would definetly recommend. More

Was a great experience. As Usual It has been a great experience dealing with the sales staff as well as the Parts dept. and the Service writers. Everyone was very Courteous As Usual It has been a great experience dealing with the sales staff as well as the Parts dept. and the Service writers. Everyone was very Courteous and able to answer all of our questions in a very professional manner. More

Friendly staff, excellent work This Honda service center does excellent work and has a knowledgeable friendly staff. I would recommend making a reservation as they are always busy This Honda service center does excellent work and has a knowledgeable friendly staff. I would recommend making a reservation as they are always busy it seems. With the reservation the work will be done in a professional way and on time. More

Great information Service rep was great gave me information that was very helpful to me. To keep my car running great and for a longer time thank you. Service rep was great gave me information that was very helpful to me. To keep my car running great and for a longer time thank you. More

Ken Garff redeemed themselves A few months ago we had a bad experience with Ken Garff service center when they did not warranty brand new tires that we purchased from them. It was A few months ago we had a bad experience with Ken Garff service center when they did not warranty brand new tires that we purchased from them. It was explained to us that we had purchased a type of tire from them that did not have a warranty. Something that was not made known to us initially. However, because they new I was not satisfied and very frustrated they made a note that they would take care of me better in the future. Well they did. We went in last week for other issues are Honda Pilot was having. They took care of the problem and gave us a 15% discount. They completed the job on time and were thorough. Thanks Ken Garff. More

Friendly and courteous Brought my vehicle in for maintenance checks and oil change. Frank was helpful over the phone and provided the info i needed on the necessary maintena Brought my vehicle in for maintenance checks and oil change. Frank was helpful over the phone and provided the info i needed on the necessary maintenance checks. The waiting area was clean and not crowded, which was nice. The service took a little over an hour, which was fine too i appreciated being able to get in and out without too long of a wait thank you! More

Not even close to meeting expectations I made an appointment to have a remote start put on my car. Honda factory remote start that we added on when I pitched my HRV. When I made the appoint I made an appointment to have a remote start put on my car. Honda factory remote start that we added on when I pitched my HRV. When I made the appointment I was told it would take 2-3 hours. I made it at a time(8:30am) I would be able to get it back before I had to go to work. I dropped it off and Duda told me it would take 1/2 day to complete, still ok I could make it to work after picking it up. I called to check in just before 1pm and it wasn’t done but would be done by 3. At 2:15 I was called by Dan and informed that there was a missing piece that they had to get from Salt Lake but not to worry it would be done by 3. Not even 20 minutes later I received another call saying it wouldn’t be done before 5(the time I had to be to work.) He did offer me a rental car, which I didn’t need. A service that I was told would be 2-3 hours initially has now turned into a full day! To say I was frustrated is an understatement. When I was able to go in the next afternoon to pick it up it was yet another circus. I asked the guy who gave me my key in the service department (I don’t know his name), to show me how it worked. We walked out to the car and after trying he said he didn’t know how to work this remote start. We went back in and he found a sales associate, Ethan, because they have had the training on these. Well he couldn’t do it either. He went back to the technicians and it took 2 of them to finally get the simple instructions on how to work it. At that point I would have been better off to sit in the car and read the entire manual. I can’t submit a complaint without having a solution. 1-if you tell someone a time frame make sure you know how long it will really take or over estimate. 2-your service people who are the face of the department should have the training on things like a Honda remote start. More

Routine Maintenance Thanks for your service. Jared was kind, and the service was completed in a timely manner, as promised. I am a happy customer. I will be back. Thanks for your service. Jared was kind, and the service was completed in a timely manner, as promised. I am a happy customer. I will be back. More