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Ken Garff Honda Riverdale - Service Center
Ogden, UT
2,838 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,838 Reviews of Ken Garff Honda Riverdale - Service Center
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March 09, 2022
What awesome service! It took 3-4 tries to get it fixed. Not all repairs are easily diagnosed and repaired the first time. The best part though was that service agent and It took 3-4 tries to get it fixed. Not all repairs are easily diagnosed and repaired the first time. The best part though was that service agent and technician were awesome to work with. You hear horror stories of how dealers do this type of thing all the time. That they beat the customer up with one expensive repair after another. But my agent helped where he could and I never felt cheated or taken advantage of. Thanks guys. More
by jeff_j_c
Verified CustomerEmployees Worked With
Kevin Hurd
March 09, 2022
FREE Diet Dr Pepper! Enough Said! Great communications both from the service rep and the technician. Got the job done quickly and perfectly. Did I mention the free ic Enough Said! Great communications both from the service rep and the technician. Got the job done quickly and perfectly. Did I mention the free ice? All of the service reps are awesome to work with. More
by dbkite
March 09, 2022
I almost always have a good experience at this dealership. The only issue I had was I went in and they told me my battery voltage was fine.. a month later I had to come in for a battery replacemen dealership. The only issue I had was I went in and they told me my battery voltage was fine.. a month later I had to come in for a battery replacement and was told my voltage from the last time I was there wasn't good and shouldn't have been passed off. I just wish they would have replaced it and saved me a trip instead of having me drive around with a subpar battery. More
by RHIANNON_V23
Employees Worked With
March 08, 2022
I wish I could have given more stars. My initial experience was very good. My technician was friendly and attentive. But things went downhill from there. Here is what happened: After My initial experience was very good. My technician was friendly and attentive. But things went downhill from there. Here is what happened: After all the indicator lights came on on my dashboard, I learned my car needed a repair that had to be done by a dealership. I was worried about the expense since dealerships charge more than my regular shop. I took the car to Ken Garff in Riverdale. When he first met me, my tech wrote down my VIN and soon told me the repair was under warranty. I was very grateful, so when he suggested I complete $1600+ of maintenance in addition to the warranteed work, I decided I would at Ken Garff rather than at my regular shop. The work took a full week to complete because the warranteed part was not in stock. I was a bit frustrated but understood that it was no one’s fault. I paid my bill and picked up my car, which seemed fully repaired. Several days later, my tech began calling me. He said my repair was actually not under warranty after all—he said my VIN was not in the batch of VINs included. He said I would need to pay for the repair after all, or at least for the part. I was baffled. The more I thought about it, the more I disagreed. He had my VIN at the time he told me of the warranty coverage, so he knew whether or not my car was included. I felt manipulated since I certainly would not have done the $1600+ in maintenance at the dealership if I had the other repair to pay for out of pocket too. I was already pretty unhappy with my treatment at this point, but then something happened to push things over the top. A couple of weeks after Ken Garff’s work, the indicator lights that had come on before came on again. Not wanting to deal with KG anymore, I took my car to a different dealership. What was wrong with it? A bunch of the parts that had been removed for the initial work had not been tightened down properly when they were (re)attached!! I am out more money for that mistake now, too, because I couldn’t even trust KG enough to return to have them fix the problem they caused through poor workmanship. Very disappointed! More
by be_marching
Employees Worked With
March 08, 2022
They agreed to me as I walked in and and told me they would be right with me as soon as they were done with the customer before me they came in help me as far as servicing my car it's servicing my car th would be right with me as soon as they were done with the customer before me they came in help me as far as servicing my car it's servicing my car the employees that can guard are awesome and they're always on point and for the most part they're always on time when it comes to estimates it means they're pretty close I have all good to say about them. They've been nothing but great service when it comes to my vehicle andI would recommend Ken garf Honda at any time More
by delagarza970
March 07, 2022
Colin was very helpful and answered all of my questions. Jessie was also a great help. Jessie was also a great help. More
by lindalouisegray
March 02, 2022
The Riverdale Ken Garff Honda is a good service center. Just like any dealer you typically pay more, but you know you are getting quality parts and service. Honda parts are typically more, and they have Just like any dealer you typically pay more, but you know you are getting quality parts and service. Honda parts are typically more, and they have a reputation to live up to. I've had other brand name parts that didn't last as long and so back into the shop you go. If you can afford it or budget it, pay a little more. It will pay for it self in the long run. The shuttle service is very nice, especially if you have to go back to work or do other errands while they work on the vehicle. It's easy to call the shuttle and they come pick you up where they took you. The Honda shuttle feels safer when they drive, unlike other shuttle services. However, sometimes they are in a hurry and its scarry, but you are in good hands. More
by danielcombs1
Employees Worked With
Other Employees :
Steve - the Shuttle Driver, Collin Gum
March 01, 2022
I received a very kind greeting and a professional service for my car. The agent, Josh who assisted me bent over backward for me. service for my car. The agent, Josh who assisted me bent over backward for me. More
by BORGAIZI
Employees Worked With
February 28, 2022
I enjoy working with this dealership. The team is always fast, friendly, and on top of getting me in and out within the time frame they quote me. The team is always fast, friendly, and on top of getting me in and out within the time frame they quote me. More
by STANFORD23D
February 26, 2022
On time and kept me informed through the service. I have nothing else to say I have nothing else to say More
by cfanz62
Employees Worked With
