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Ken Garff Honda Riverdale - Service Center
Ogden, UT
2,867 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,867 Reviews of Ken Garff Honda Riverdale - Service Center
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June 26, 2021
This dealership does great quality work, I take my car here for everything. The only bummer was how expensive my service was, the labor costs for replacing a compressor are pretty steep. The service advis here for everything. The only bummer was how expensive my service was, the labor costs for replacing a compressor are pretty steep. The service advisor I had, Frank, was really nice and communicated with me through the whole process and helped me out where he could, I'll definitely specifically ask for him in the future if my car has any issues. More
by kalihansen15
Verified CustomerEmployees Worked With
June 26, 2021
I thought they did a great job they were very helpful called the neighbor for me and I was able to use a coupon I received in the mail which was even better called the neighbor for me and I was able to use a coupon I received in the mail which was even better More
by Patricia P
June 23, 2021
Glad they could get my car fixed so quickly. My air-conditioning works good now I just wish I knew how long it supposed to last. I would’ve expected it to last longer about that because it’s a 2018 air-conditioning works good now I just wish I knew how long it supposed to last. I would’ve expected it to last longer about that because it’s a 2018 but I bought in 2019. More
by jennburn
June 22, 2021
Josh is a phenomenal service advisor. very knowledgeable. Although it took a bit longer than anticipated, I was informed it was due to waiting for parts on vehicles that were in line in front knowledgeable. Although it took a bit longer than anticipated, I was informed it was due to waiting for parts on vehicles that were in line in front of me. More
by HLOVERIDGE
Employees Worked With
June 20, 2021
I like the text messages to let me know what's going on with my car. I liked the video with what they recommended. I didn't feel pressured. I didn't like that we left a different number for the car and with my car. I liked the video with what they recommended. I didn't feel pressured. I didn't like that we left a different number for the car and they kept calling and texting me instead of my husband whose number we left. When Jessie was off work, Dino was horrible. He wouldn't answer text messages, even after he had just text me. I left 3 text messages in 3 hours and never heard from him. This was unacceptable. I called the dealership and got hung up on. I wanted to speak to a manager or supervisor and no one was available. Jesse texted me, instead of my husband again, about how the service went and I told him how unhappy we were. He then called me. I told him that Dino wouldn't reply. He said he'd give us a free oil change and tire rotation on him. My husband went to schedule it and it wasn't on our account. This is horrible costumer service. I hated to keep being bugged about filling out this survey, so I gave Jesse 3 instead of 4 for that alone. If he wouldn't have bothered me so much and followed through on his promise it would have been a 5. Dino would be a 0, but I gave him a 1, so management knew how awful he was. The keys work good. It sucks that we had to leave the car with the dealership for a recall and they didn't even offer a loaner car like another dealership did close by. More
by Nikki and John Jeske
June 18, 2021
It was a pretty good job. I like how the services department treats me. Also, I like the schedule that they followed. They had my car at the time, they said. department treats me. Also, I like the schedule that they followed. They had my car at the time, they said. More
by EDWIN16X
Employees Worked With
Alfredo Monzon
June 16, 2021
Great service! Frank kept me informed throughout the process. This twenty five word minimum is super annoying and should be done away with, in my opinion! process. This twenty five word minimum is super annoying and should be done away with, in my opinion! More
by JOHNKGUNN
Employees Worked With
June 16, 2021
Clean, knowledgeable, professional. Kept me informed. Always polite and positive I will continue to bring both of our Honda’s to this dealer for service Always polite and positive I will continue to bring both of our Honda’s to this dealer for service More
by loncastleton
Employees Worked With
Alfredo Monzon
